Category Archives: Stress reduction

Perceptions of Time Can Impact Customer Relationships

Perceptions of time can impact customer relationships. An understanding of the concept and value of time differences between individuals is crucial for any employee since they are likely to interact with people from other cultures periodically. By recognizing that customers … Continue reading

Posted in customer relationship management, customer retention, customer satisfaction, customer service across cultures, global customer service, Stress reduction, Uncategorized | Tagged , , | Comments Off on Perceptions of Time Can Impact Customer Relationships

Two Strategies for Reducing Stress in a Customer Service Environment

In a struggling economy, customer service managers around the world realize the value of providing service on demand and maintaining customer-centric environments. With the competition for customers, many organizations are making ongoing advances in system efficiency to address customer needs. … Continue reading

Posted in customer centric, customer expectations, customer needs, Customer Service, customer service representatives, customer service skills, customer wants, delivering excellent customer service, Stress reduction | Tagged , , | Comments Off on Two Strategies for Reducing Stress in a Customer Service Environment

Dealing With Stress as a Customer Service Representative

Numerous workplace studies have categorized the job of customer service representatives as one of the top ten most stressful today. The potential result of such poor positioning is that bad health problems may materialize since the effects of stress include damage to the … Continue reading

Posted in customer service representatives, delivering excellent customer service, Stress reduction | Tagged , , , | Comments Off on Dealing With Stress as a Customer Service Representative

The Impact of Stress on Customer Service

The world moves at a much faster pace than it did decades ago because of advancing technology. Changing customer values, beliefs, needs, wants and expectations have caused much of this acceleration. Added pressure to succeed and remain competitive while trying to … Continue reading

Posted in consumer behavior, consumer behaviour, customer expectations, customer needs, customer relationship management, Customer Service, customer service 101, customer service representatives, customer service skills, customer wants, quality customer service, Service 101, Stress reduction | Tagged , , | Comments Off on The Impact of Stress on Customer Service

Stress Reduction for Service Providers

Stress is a common complaint for many call center representatives and face-to-face customer service providers. It is created by many things in a person’s personal and professional life. Often it is caused by the one element of the service environment that … Continue reading

Posted in communication skills, Service 101, Stress reduction | Tagged , , , , | Comments Off on Stress Reduction for Service Providers