Tag Archives: customer relationship

Building Customer Relationships Is an Intergral Part of Selling

Building customer relationships is an Integral part of selling. If you are a customer service representative who deals with selling products or services, there is a difference between simply  providing information requested by a customer and building a lasting customer relationship in order to … Continue reading

Posted in customer relationship management, customer satisfaction, customer service representatives | Tagged , , | Leave a comment

Building Customer Relationships – Four Crucial Factors That Impact Service Outcomes

Customer relationships are impacted by many factors that begin once a customer and customer service representative or other employee comes into contact with a current or potential customer. These people are either internal customers who work for the organization, or external customers … Continue reading

Posted in communication skills, Customer communication, customer expectations, customer needs, customer relationship management, customer retention, customer satisfaction, Customer Service, customer service over the telephone, customer service representatives, customer service skills, customer service training, customer wants, delivering excellent customer service, employee attitude, nonverbal communication | Tagged , , | Leave a comment