Tag Archives: delivering excellent customer service

Is Customer Service Week the Best Time to Show Customer Appreciation?

          Have you noticed how many articles and references are flying around stores and on the Internet regarding the importance of Customer Service Week (October 6-10, 2014)? Service providers are wearing shirts and hats and articles abound … Continue reading

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Appropriate Service Recovery Strategies Can Lead To Customer Satisfaction and Retention

Delivering excellent customer service should be the goal of every customer service representative and organization. Unfortunately, when things do not go as planned and customer service breakdowns occur, customer needs, wants and expectations are often not met. Obviously, this is when … Continue reading

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Motivational Customer Service Quote – Robert W. Lucas

Professional customer service is all about providing high quality products and services that can meet your customers needs, wants and expectations. If you are a customer service representative, it is your responsibility to master as many customer service skills as possible in … Continue reading

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Customer Loyalty Quote – Walt Disney

In order to help create a customer-centric environment and develop brand and customer loyalty, always act in the best interest of your customers. Listen to them, ask questions, anticipate their needs, deliver what you promise, and exhibit high levels of … Continue reading

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Customer Centric Quote – Ray Krock

Too many people dislike the jobs they have. If you are one of those folks and occupy a customer service position; this can create challenges for you, your customers and your organization. The reason is that what you do impacts you professionally … Continue reading

Posted in customer appreciation, customer centric, customer relationship management, customer retention, customer satisfaction, Customer Service, customer service 101, customer service quoatation, delivering excellent csutomer service, delivering excellent customer service, quality customer service, quotations, Service 101, what is service culture | Tagged , , , , , | Comments Off on Customer Centric Quote – Ray Krock