Tag Archives: service breakdowns

The Cost of Dissatisfied Customers

Numerous research studies have been conducted to try to determine the cost of a dissatisfied customer who defects. Too often, service providers look at the loss of a sale as a single event when a customer is dissatisfied. However, one dissatisfied … Continue reading

Posted in brand loyalty, consumer behavior, consumer behaviour, customer loyalty, customer relationship management, customer retention, customer satisfaction, Customer Service, customer service 101, customer-focused organizations, delivering excellent csutomer service, delivering excellent customer service, quality customer service, Service 101, Service breakdowns | Tagged , , , , , , , , | Comments Off on The Cost of Dissatisfied Customers

Recovering from Customer Service Breakdowns

Customers are better educated and have access to more competitive product and service information that at any time in history. The result is that when they contact a customer service representative, they have specific wants, needs and expectations. When their … Continue reading

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Customer Service Breakdowns Are Everywhere

It seems that there are no shortages of service breakdowns in today’s world. You would think that in the down economy where so many people are unemployed or hurting financially, that service providers would think before doing or saying something … Continue reading

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Welcome to the Robert W. Lucas Enterprises, Inc., Customer Service Blog

Please feel free to comment on entries and Like Me at www.facebook/robertwlucasenterprises. I hope you find value in my future articles, comments and observations related to customer service. Visit my other blogs on Creative Training at http://www.thecreativetrainer.com and Non-Fiction Writing … Continue reading

Posted in customer appreciation, Customer communication, Customer Service, customer service across cultures, Customer Service Articles, customer service diversity, customer service skills, customer service training, customer service trends, global customer service, Service 101, Service breakdowns, Service recovery, Technology based customer service, Uncategorized | Tagged , , , , , , , | Comments Off on Welcome to the Robert W. Lucas Enterprises, Inc., Customer Service Blog