Create a Positive Customer Service Culture by Making Customers Feel Valued Organizations are often chasing the illusive loyal customer. Various research studies have shown that it costs less to keep a good customer than it does to attract new ones through expensive marketing and incentive programs. Related to this, it seems logical to focus on converting new … Read more
Customer Service Representative – Active Listening Tips Before you can effectively listen to your customers or clients as a customer service representative you must first prepare to listen. That is because active listening is a learned skill and is different from the passive action of simply hearing sounds. Not only do you need to take … Read more
What Is Organizational Service Culture? Promoting a positive service culture is one way to help ensure organizational success. Without the mechanisms and atmosphere to support frontline service, the other components of the business environment cannot succeed. Put simply, organizational culture is what the customer experiences. A positive organizational service culture is made up of a … Read more
Dealing With Stress as a Customer Service Representative Numerous workplace studies have categorized the job of customer service representatives as one of the top ten most stressful today. The potential result of such poor positioning is that bad health problems may materialize since the effects of stress include damage to the heart, high blood pressure … Read more
Delivering Positive Customer Service in a Global Work Environment What is a Positive Global Customer Service? It is recognizing that you are dealing with unique individuals at each contact point with a customer or potential customer and taking the time to listen effectively, respond appropriately and address their needs. It is also taking ownership and … Read more
How To Communicate Effectively With Customers – The Value of Effective Articulation You cannot control how well your customers communicate with you during a given interaction, but you can effectively control the way you speak during customer communications. Speaking clearly and concisely is crucial during customer interactions. Articulation, enunciation, or pronunciation of words refers to the … Read more
6 Customer Service Representative Attributes That Lead to Better Customer Relations Customer relationships are formed through the use of sound customer service skills and a variety of service strategies that are used to welcome, serve and support each customer or client as an individual. Customer service representatives should be hand-picked by management, provided with the … Read more
Customer Service Quote – Marshall Field Whether you like it or not, if you are in the customer service profession, you are in the people business. That requires continually looking for ways for building customer relationships and strategies for customer retention. To succeed, you must have a sound understanding of people from all walks of life … Read more
Customer Service Quote – Edward De Bono In the age of global customer service and Internet access and big box stores, many companies and organizations offer the same products as their competitors. The key to who wins in the race to gain new customers and customer retention is which business provides consistently excellent customer service … Read more
What is Great Customer Service? What is great customer service? This is a question often asked in my customer service workshops and by people trying to determine how to get the best value for their money when searching out businesses where they might spend it. Unfortunately, this is a very subjective question based on the person … Read more
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