Search Results for: internal customers

Powerful Strategies for Strong Internal Customer Relationships

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Powerful Strategies for Strong Internal Customer Relationships Internal customers are organizational or contracted employees to whom you provide information, products, and services. These people typically use what you offer to deliver service to their customers. Unfortunately, many employees fail to realize the importance of developing powerful strategies for building and maintaining strong internal customer relationships. … Read more

Strengthening Communication with Customers – Tip#4

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Strengthening Communication with Customers – Tip#4 Be Personable Customers who feel that they have an active role in and control of a service-provider interaction often feel more important and valued. Improved interpersonal communication can lead to higher levels of customer satisfaction and retention and reduced stress for you and your co-workers. Take advantage of the … Read more

Strengthening Communication with Customers – Tip#3

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Strengthening Communication with Customers – Tip#3 Demonstrate Openness Customers who feel that they have an active role in and control of a service-provider interaction often feel more important and valued. Improved interpersonal communication can lead to higher levels of customer satisfaction and retention and reduced stress for you and your co-workers. Take advantage of the … Read more

Strengthening Communication with Customers – Tip#2

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Strengthening Communication with Customers – Tip#2 Be Consistent Customers who feel that they have an active role in and control of a service-provider interaction often feel more important and valued. Improved interpersonal communication can lead to higher levels of customer satisfaction and retention and reduced stress for you and your co-workers. Take advantage of the … Read more

Strengthening Communication with Customers – Tip#1

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Strengthening Communication with Customers – Tip#1 Gather Information Customers who feel that they have an active role in and control of a service-provider interaction often feel more important and valued. Improved interpersonal communication can lead to higher levels of customer satisfaction and retention and reduced stress for you and your co-workers. Take advantage of the … Read more

Create a Positive Customer Service Culture by Making Customers Feel Valued

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Create a Positive Customer Service Culture by Making Customers Feel Valued Organizations are often chasing the illusive loyal customer. Various research studies have shown that it costs less to keep a good customer than it does to attract new ones through expensive marketing and incentive programs. Related to this, it seems logical to focus on converting new … Read more

Dealing with Difficult Customers

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Dealing with Difficult Customers You may think of difficult customer contacts as those in which you have to deal with negative, angry, demanding, or aggressive people. These are just a few of the types of potentially difficult interactions that you may encounter as a customer service representative. From time to time, you will also be … Read more

Quote on Internal Customer Service – Jan Carlzon

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Quote on Internal Customer Service – Jan Carlzon A group of people, often overlooked by many customer service representatives and employees in organizations, are the “internal customers.” These are the peers, supervisors, and fellow employees throughout an organization. In many instances, these folks are in support positions in departments that are served by others in the organization. … Read more

Listening to Customers Quote – Ross Perot

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Listening to Customers Quote – Ross Perot “Spend a lot of time talking to customers face to face. You’d be amazed how many companies don’t listen to their customers.” Ross Perot Active listening is the key element in communications with your customers. Whether face-to-face or over the telephone, you must not only hear what customers are saying; … Read more

Use Caution with Nonverbal Cues When Serving International Customers

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Use Caution with Nonverbal Cues When Serving International Customers “I am so sorry! That’s not what I meant” is all the service provider could say after he inadvertently offended an international customer from Turkey by using what he believed to be a signal of reassurance (thumb and index finger forming an “O”).  In fact, due to a … Read more

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