4 Customer Service Skills That Can Help Enhance Customer Satisfaction Effective customer service skills that can help enhance customer satisfaction are important for every employee in an organization. However, they are crucial for front-line customer service representatives who are the first contact point for customers. Today’s customer contacts come from many sources: Face-to-face. Over the telephone. Via … Read more
Dealing With Stress as a Customer Service Representative Numerous workplace studies have categorized the job of customer service representatives as one of the top ten most stressful today. The potential result of such poor positioning is that bad health problems may materialize since the effects of stress include damage to the heart, high blood pressure … Read more
6 Customer Service Representative Attributes That Lead to Better Customer Relations Customer relationships are formed through the use of sound customer service skills and a variety of service strategies that are used to welcome, serve and support each customer or client as an individual. Customer service representatives should be hand-picked by management, provided with the … Read more
Inspirational Customer Service Quote – Mother Teresa One of the easiest and least expensive ways to start building brand and customer loyalty is to train yourself and others in the workplace to send customer-centric messages to everyone with whom you come into contact. A quote from Mother Teresa sums up this concept. Mother Teresa has … Read more
Customer Service Inspirational Quote – Karl Albrecht & Ron Zemke Successful customer service representatives, and others in their organization who want to ensure high levels of customer and brand satisfaction, realize that only their dedication and positive attitudes can lead to success. A simple concept summarized in the following statement, by noted customer service consultants and … Read more
Evaluating Your Nonverbal Communication When Dealing With Customers To get a better idea of how you present yourself to customers nonverbally, ask a co-worker to use the following guidelines and evaluate your nonverbal communication during a service transaction with a customer. Once it is over, spend some time having them provide feedback on how well … Read more
Inspirational Customer Service Quote – Kevin Stirtz Customer service success is determined by how well customer service representatives and other organizational employees prepare before their customers arrive. If they follow industry standards in the way they greet, listen and provide service to the people they encounter, they will likely be better received. By delivering excellent … Read more
Motivational Customer Service Quote – Roger Staubach Customer service jobs can be stressful. Sometimes having to satisfy the needs, wants and expectations of dozens of diverse customers in a day can start to wear on even seasoned customer service representatives and other organizational employees. The key to success in the service industry is to keep a … Read more
The Impact of Customer Expectations on Customer Service Customers come to you and your organization expecting that certain things will occur in regard to the products and services they desire. If you and other customer service representatives or employees fail to deliver them, your customers can easily desert to a brick and mortar or online competitor. … Read more
Customer Service Quote – Michael LeBoeuf Organizations and customer service representatives that go out of their way to identify customer needs, wants and expectations, have a better chance of increasing brand and customer loyalty than competitors who do not. By working hard to create a customer-centric organization, businesses increase the likelihood that customers will return and … Read more
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