Search Results for: communicating with customers

Three Positive Non-Verbal Communication Cues for Customer Service Representatives

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Three Positive Non-verbal Communication Cues for Customer Service Representatives Many customer service representatives struggle to gain and maintain strong relationships with their customers. Often, this is due to their inability to effectively communicate face-to-face with others. In many instances, they do not even realize that their nonverbal communication style is sending the wrong message, especially … Read more

Nonverbal Communication Success Tip

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Nonverbal Communication Success Tip Whether you are dealing with customers or potential customers, never forget that the way that you communicate verbally and nonverbally (interpersonal communication skills) will determine the outcome of your interactions. In particular, nonverbal cues can often override your spoken words. Personality types, cultural and educational background, the environment in which people … Read more

The Role of Trust in Customer Service

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The Role of Trust in Customer Service Trust is at the heart of any customer-provider relationship, especially when there is an exchange of money for products or services. For a customer to hand over his or her hard-earned cash to you and your organization typically takes a bit of persuasion through advertising or word-of-mouth endorsements … Read more

The Importance of Customer Service Representatives in Organizational Success

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The Importance of Customer Service Representatives in Organizational Success The business of customer service is all about people. Whether you are the CEO discussing strategic relationships with potential business partners, a salesperson sharing product or service information with a potential customer, a call center representative gathering information from a caller on the phone, or a … Read more

Customer Satisfaction Quotes

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Customer Satisfaction Quotes Customer satisfaction is a result of addressing the needs, wants and expectations of your customers. Many customer service representatives and others in their organizations forget that service is a relationship proposition. By establishing rapport with each person with whom you come into contact, and communicating on a one-to-one basis, you can effectively … Read more

Quotes on Customer Trust – Robert W. Lucas

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Quotes on Customer Trust – Robert W. Lucas “Trust us the basis of any customer-provider relationship. Without trust; you have no relationship.” Robert C. Lucas Learn about Robert W. Lucas – Author and Expert in the Customer Service Industry Robert (Bob) W. Lucas, B.S., M.A., M.A., CPLP Bob Lucas is an internationally-known award-winning author who … Read more

Body Language Impacts Customer Service

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Body Language Impacts Customer Service In addition to verbal and written messages, you continually provide nonverbal cues that tell a lot about your personality, attitude, and willingness and ability to assist customers. Customers receive and interpret the messages you send, just as you receive and interpret their messages. By recognizing, understanding, and reacting appropriately to … Read more

Nonverbal Communication Quote – Peter F. Drucker

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Nonverbal Communication Quote – Peter F. Drucker Various studies indicate that the majority of message meaning during an interaction between two people is often received through nonverbal means (e.g. facial expressions, gestures, and vocal qualities). Even as you speak to your customers, they are likely to be extracting additional messages from your physical presence, how … Read more

Impact of the Eyes in Customer Service

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Impact of the Eyes in Customer Service It has been said that the eyes are “the windows to the soul.” That is why some people and Westernized cultures place so much interest in making eye contact with others. This gives people a chance to potentially gauge meaning nonverbally from another person. Consider the following related … Read more

Two Elements of Effective Customer Communication

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Two Elements of Effective Customer Communication Two key elements in making your interactions with customers successful are to recognize how you tend to communicate and understanding how the communication process works. It is up to each customer service representative, and other employees in any organization, to take responsibility for developing his or her communication skills … Read more

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