Interpersonal Communication Skills Quote – Robert W. Lucas Excellent customer service skills are crucial if you want to deliver the best possible service to your internal and external customers. By practicing positive interpersonal skills such as verbal and nonverbal communication, eye contact, gesturing, body language, and listening skills, you can effectively send and receive messages … Read more
Non-verbal Communication Quote – Robert W. Lucas Customer service representatives are often the first people with whom a current or potential customer comes into contact when reaching out to an organization. Their role is to quickly and professionally use their customer service skills to assist in resolving issues or concerns or providing products and services … Read more
Nonverbal Communication Tips – The Importance of Gestures in Customer Communication Never underestimate the power of nonverbal communication when interacting with your customers or others. The issue is so important that entire books have been written on the topic. This article provides some nonverbal communication tips related to gesturing that you may want to consider … Read more
4 Customer Service Skills That Can Help Enhance Customer Satisfaction Effective customer service skills that can help enhance customer satisfaction are important for every employee in an organization. However, they are crucial for front-line customer service representatives who are the first contact point for customers. Today’s customer contacts come from many sources: Face-to-face. Over the telephone. Via … Read more
Effective Listening and Interpersonal Communication Skills for Customer Service Representatives Effective listening and interpersonal communication skills for customer service representatives are crucial in ensuring that customers are satisfied and less likely to desert an organization. Many customer service representatives assume that they know how to effectively listen to their customers. After all, don’t they do … Read more
Customer Service Representatives Have to Power to Help or Hurt Their Organization You may have heard that one person can make a difference in the world. Well, one customer service representative can make a difference in the level of success that is achieved by an organization. Think about the fact that if you are in … Read more
Building Customer Relationships to Increase Customer Retention The only way for customer service representatives and their organizations to excel is by first building strong customer service relationships. By exhibiting stellar product and service knowledge and employing effective customer service skills, listening and communicating verbally and non verbally they are able to properly determine customer needs, wants and expectations. … Read more
Effective Verbal Communication Can Lead To Customer Satisfaction and Customer Retention You may have heard that the expression is sometimes not what you, but how you say it that makes a difference. Nothing is truer when you are dealing with a multi-cultural, diverse customer base. In many situations, when customer service breaks down it can often … Read more
Nonverbal Communication in Customer Service The power of the eyes in communication has been known for centuries. This is demonstrated by a simple nonverbal communication quote by Ralph Waldo Emerson in the 19th century. Projecting what he was saying to today’s workplace… nonverbal communication in customer service can take precedent over spoken words during an … Read more
Customer Service Training Should Address Nonverbal Communication Good verbal and nonverbal communication skills are crucial for any customer service representative who wants to deliver the best customer service possible. This is why any customer service training should address nonverbal communication. The art of sending and receiving messages through words and with facial expressions, gestures, and … Read more
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