Search Results for: service culture

Avoid Assumptions When Communicating Across Cultures

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Avoid Assumptions When Communicating Across Cultures During interpersonal communication, assumptions can sometimes result because of culturally specific understandings. Preconceived ideas can often cause relationship breakdowns and misunderstandings when dealing with a customer who speaks a different language. Even so, there are ways to avoid assumptions when communicating across cultures with someone who speaks a different native language than … Read more

Serving Customers from Different Cultures

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Serving Customers from Different Cultures Customer service representatives in the United States (U.S.) are often not prepared for the challenges of serving customers from different cultures. This is especially true related to understanding other cultural values and effectively communicating. This is often because many people have never traveled outside the borders of the Continental U.S., nor have … Read more

Time Management Skills in A Diverse Customer Service World

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Time Management Skills in A Diverse Customer Service World Reliable time management skills in a diverse customer service world are crucial in order to take advantage of opportunities to effectively interact with customers from various cultures. For years, anthropologists and others have studied the use of time in various cultures to try to better understand … Read more

4 Customer Service Skills That Can Help Enhance Customer Satisfaction

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4 Customer Service Skills That Can Help Enhance Customer Satisfaction Effective customer service skills that can help enhance customer satisfaction are important for every employee in an organization. However, they are crucial for front-line customer service representatives who are the first contact point for customers. Today’s customer contacts come from many sources: Face-to-face. Over the telephone. Via … Read more

What Is Customer Service?

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What Is Customer Service? People often ask, “What is customer service and why is it important?” To answer this, you have to recognize that customers come in many shapes, sizes and types, and from a variety of diverse backgrounds. Each customer has his or her own values and beliefs and comes with specific needs, wants and … Read more

Providing Effective Customer Service in a Diverse World

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Providing Effective Customer Service in a Diverse World As the world grows smaller economically and otherwise (e.g. world trade, international travel, outsourcing and offshoring of jobs, worldwide Internet access, international partnerships between organizations and technologically transmitted information exchange), the likelihood that you will have contact on the job with people from other cultures, or who … Read more

Is Customer Service Week the Best Time to Show Customer Appreciation?

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Is Customer Service Week the Best Time to Show Customer Appreciation? Have you noticed how many articles and references are flying around stores and on the Internet regarding the importance of Customer Service Week? Service providers are wearing shirts and hats and articles abound on blogs and on various business sites stressing the importance of customer … Read more

Effective Listening and Interpersonal Communication Skills for Customer Service Representatives

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Effective Listening and Interpersonal Communication Skills for Customer Service Representatives Effective listening and interpersonal communication skills for customer service representatives are crucial in ensuring that customers are satisfied and less likely to desert an organization. Many customer service representatives assume that they know how to effectively listen to their customers. After all, don’t they do … Read more

Excellent Customer Service Strengthens Customer Relationships and Leads to Brand Loyalty

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Excellent Customer Service Strengthens Customer Relationships and Leads to Brand Loyalty Excellent customer service strengthens customer relationships and leads to brand loyalty. When organizations attain a high degree of brand recognition and a reputation for providing quality products and services at a competitive price while going above and beyond their customers’ expectations, they are typically … Read more

A 100 Percent ATTITUDE Is Crucial for Customer Service Representatives

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A 100 Percent ATTITUDE Is Crucial for Customer Service Representatives Organizations are constantly looking for better ways to increase customer satisfaction, generate additional revenue and spark customer retention. While some customer service professionals say that brand loyalty and keeping customers for life is an unachievable goal, there are some strategies that can strengthen the customer-provider … Read more

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