Search Results for: trust

Trust is a Crucial Part of Customer Relations and Customer Retention

An important point that many customer service representatives and other employees often forget is that customer satisfaction drives organizational success. If sound customer service skills are not taught to every employee at all levels and they fail to consistently  provide … Continue reading

Posted in customer expectations, customer needs, customer relationship management, customer retention, customer satisfaction, Customer Service, customer service representatives, customer service skills, customer wants, delivering excellent customer service | Tagged , , , | Comments Off on Trust is a Crucial Part of Customer Relations and Customer Retention

Target Unauthorized Access to Credit Card Data Will Impact Customer Trust

While no one died (as when someone tampered with Tylenol tablets  in the 80s) and the environment was not destroyed (as with the Exxon Valez in the 80s or BP oil spill in 2010), millions of loyal customers and potential Target … Continue reading

Posted in brand loyalty, Customer communication, customer expectations, customer loyalty, customer relationship management, customer retention, customer satisfaction, Customer Service, customer service 101, customer service representatives, quality customer service, Service breakdowns, Service recovery | Tagged , , | Comments Off on Target Unauthorized Access to Credit Card Data Will Impact Customer Trust

The Role of Trust in Customer Service

Trust is at the heart of any customer-provider relationship, especially when there is an exchange of money for products or services. For a customer to hand over his or her hard-earned cash to you and your organization typically takes a … Continue reading

Posted in brand loyalty, customer appreciation, customer centric, Customer communication, customer loyalty, customer relationship management, customer retention, customer satisfaction, Customer Service, customer service 101, delivering excellent customer service, quality customer service, Service 101 | Tagged , , , | Comments Off on The Role of Trust in Customer Service

Quotes on Customer Trust – Robert W. Lucas

Posted in customer centric, Customer communication, customer relationship management, customer satisfaction, Customer Service, customer service 101, customer service quotation, customer service quote, delivering excellent customer service, quality customer service, quotations, Service 101 | Tagged , , , , , | Comments Off on Quotes on Customer Trust – Robert W. Lucas

Powerful Strategies for Building and Maintaining Strong Internal Customer Relationships

Internal customers are organizational or contracted employees to whom you provide information, products and services. These people typically use what you offer to deliver service to their customers. Unfortunately, many employees fail to realize the importance of developing powerful strategies for building and maintaining strong … Continue reading

Posted in customer relationship management, customer retention, customer satisfaction, Customer Service, internal customer service | Tagged , , | Leave a comment

Three Proven Strategies that Build Customer Loyalty

Most organizations struggle to find ways in which they can build customer loyalty and reduce customer churn. Many of these companies spend large amounts of money and time creating costly reward programs, sending out expensive marketing materials, and investing in … Continue reading

Posted in customer loyalty, Customer Service, Service breakdowns | Tagged , , | Comments Off on Three Proven Strategies that Build Customer Loyalty

Building Customer Relationships Is an Intergral Part of Selling

Building customer relationships is an Integral part of selling. If you are a customer service representative who deals with selling products or services, there is a difference between simply  providing information requested by a customer and building a lasting customer relationship in order to … Continue reading

Posted in customer relationship management, customer satisfaction, customer service representatives | Tagged , , | Leave a comment

Taking A Customer for Granted Can Lead To Customer Service Breakdowns

Taking a customer for granted is something that a customer service representative should never do. That is because customers are your reason for existing as an employee. They are also the key element in your organization’s success. For that reason, … Continue reading

Posted in consumer behavior, customer appreciation, customer expectations, customer loyalty, customer needs, customer relationship management, customer retention, customer satisfaction, Customer Service, customer service representatives, customer service skills, customer wants, delivering excellent customer service | Tagged , , | Comments Off on Taking A Customer for Granted Can Lead To Customer Service Breakdowns

The Challenges of Building Positive Customer Relationships In a Global World

In a global customer service world, there are potential relationship “minefields” that can cause problems related to trust. This is because for customers from many countries (e.g. Bangladesh, Brazil, China, Egypt, Japan, Philippines, Kuwait, Turkey, Mexico, South Korea, and Vietnam), … Continue reading

Posted in cultural awareness, cultural diversity, Customer Service, customer service across cultures, customer service diversity, customer service representatives, global customer service | Tagged , | Comments Off on The Challenges of Building Positive Customer Relationships In a Global World

Customer Relations Equal Sales, Customer Satisfaction and Customer Retention

If you are not striving to build the best customer relationships possible with those you encounter in your organization, then you are failing as a service professional. Everyone from front-line customer service representatives to senior management have a responsibility to do … Continue reading

Posted in customer appreciation, customer expectations, customer needs, customer relationship management, customer retention, customer satisfaction, Customer Service, customer service quotation, customer service quote, customer service representatives, customer wants, daily quote, daily quotes, delivering excellent csutomer service, quotations | Tagged , , , | Comments Off on Customer Relations Equal Sales, Customer Satisfaction and Customer Retention