Trust is a Crucial Part of Customer Relations and Customer Retention

Trust is a Crucial Part of Customer Relations and Customer Retention An important point that many customer service representatives and other employees often forget is that customer satisfaction drives organizational success. If sound customer service skills are not taught to every employee at all levels and they fail to consistently provide excellent customer service, chances … Read more Trust is a Crucial Part of Customer Relations and Customer Retention

Target Unauthorized Access to Credit Card Data Will Impact Customer Trust

Target Unauthorized Access to Credit Card Data Will Impact Customer Trust While no one died (as when someone tampered with Tylenol tablets in the 80s) and the environment was not destroyed (as with the Exxon Valez in the 80s or BP oil spill in 2010), millions of loyal customers and potential Target customers have been … Read more Target Unauthorized Access to Credit Card Data Will Impact Customer Trust

The Role of Trust in Customer Service

The Role of Trust in Customer Service Trust is at the heart of any customer-provider relationship, especially when there is an exchange of money for products or services. For a customer to hand over his or her hard-earned cash to you and your organization typically takes a bit of persuasion through advertising or word-of-mouth endorsements … Read more The Role of Trust in Customer Service

Quotes on Customer Trust – Robert W. Lucas

Quotes on Customer Trust – Robert W. Lucas “Trust us the basis of any customer-provider relationship. Without trust; you have no relationship.” Robert C. Lucas Learn about Robert W. Lucas – Author and Expert in the Customer Service Industry Robert (Bob) W. Lucas, B.S., M.A., M.A., CPLP Bob Lucas is an internationally-known award-winning author who … Read more Quotes on Customer Trust – Robert W. Lucas

Powerful Strategies for Strong Internal Customer Relationships

Powerful Strategies for Strong Internal Customer Relationships Internal customers are organizational or contracted employees to whom you provide information, products, and services. These people typically use what you offer to deliver service to their customers. Unfortunately, many employees fail to realize the importance of developing powerful strategies for building and maintaining strong internal customer relationships. … Read more Powerful Strategies for Strong Internal Customer Relationships

Non-verbal Communication Quote – Robert W. Lucas

Non-verbal Communication Quote – Robert W. Lucas Customer service representatives are often the first people with whom a current or potential customer comes into contact when reaching out to an organization. Their role is to quickly and professionally use their customer service skills to assist in resolving issues or concerns or providing products and services … Read more Non-verbal Communication Quote – Robert W. Lucas

Customer Service in a Diverse World

Customer Service in a Diverse World Have you ever experienced a situation in which you were in a place of business and either had a service provider make a derogatory statement to you about another customer or group of customers or overheard two employees sharing negative comments about other customers? In many instances comments or … Read more Customer Service in a Diverse World

Three Proven Strategies that Build Customer Loyalty

Three Proven Strategies that Build Customer Loyalty Most organizations struggle to find ways in which they can build customer loyalty and reduce customer churn. Many of these companies spend large amounts of money and time creating costly reward programs, sending out expensive marketing materials, and investing in expensive customer relationship management systems. While each of … Read more Three Proven Strategies that Build Customer Loyalty

Building Customer Relationships Is an Integral Part of Selling

Building Customer Relationships Is an Integral Part of Selling Building customer relationships is an integral part of selling. If you are a customer service representative who deals with selling products or services, there is a difference between simply providing the information requested by a customer and building a lasting customer relationship in order to help … Read more Building Customer Relationships Is an Integral Part of Selling

Taking A Customer for Granted Can Lead To Customer Service Breakdowns

Taking A Customer for Granted Can Lead To Customer Service Breakdowns Taking a customer for granted is something that a customer service representative should never do. That is because customers are your reason for existing as an employee. They are also the key element in your organization’s success. For that reason, you must consciously go … Read more Taking A Customer for Granted Can Lead To Customer Service Breakdowns

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