Category Archives: methods of communication

Customer Service Representative – Active Listening Tips

Before you can effectively listen to your customers or clients as a customer service representative you must first prepare to listen. That is because active listening is a learned skill and is different from the passive action of simply hearing sounds. … Continue reading


Posted in communication skills, Customer communication, customer expectations, customer needs, customer relationship management, customer satisfaction, Customer Service, customer service over the telephone, customer service representatives, customer service skills, customer wants, delivering excellent customer service, listening skills, methods of communication, nonverbal communication, verbal communication skills | Tagged , , | Leave a comment

Use Positive Verbal Communication to Avoid Customer Relationship Breakdowns

Customer service representatives and their organizations spend a lot of time, effort and money creative a positive service culture designed to attract, nurture and retain customers. Because of this, it only makes sense that when you are interacting with your … Continue reading


Posted in communication skills, Customer communication, customer relationship management, customer retention, customer satisfaction, Customer Service, customer service representatives, customer service skills, methods of communication, verbal communication skills | Tagged , , | Leave a comment

Customer Service Representatives Have to Power to Help or Hurt Their Organization

You may have heard that one person can make a difference in the world. Well, one customer service representative can make a difference in the level of success that is achieved by an organization. Think about the fact that if … Continue reading


Posted in communication skills, Customer communication, customer expectations, customer needs, customer satisfaction, Customer Service, customer service diversity, customer service representatives, customer service skills, customer wants, delivering excellent customer service, listening skills, methods of communication, nonverbal communication, verbal communication skills | Tagged , | Leave a comment

Delivering Positive Customer Service in a Global Work Environment

What is Positive Global Customer Service? It is recognizing that you are dealing with unique individuals at each contact point with a customer or potential customer and taking the time to listen effectively, respond appropriately and address their needs. It … Continue reading


Posted in cultural awareness, cultural diversity, customer centric, Customer communication, customer expectations, customer needs, customer relationship management, customer satisfaction, Customer Service, customer service across cultures, customer service diversity, customer service representatives, customer service skills, customer wants, delivering excellent customer service, methods of communication | Tagged , | Leave a comment

How To Communicate Effectively With Customers – The Value of Effective Articulation

You cannot control how well your customers communicate with you during a given interaction, but you can effectively control the way you speak during customer communications. Speaking clearly and concisely is crucial during customer interactions. Articulation, enunciation, or pronunciation of words … Continue reading


Posted in communication skills, Customer communication, Customer Service, customer service skills, methods of communication, verbal communication skills | Tagged , , | Leave a comment

The Power of Non Verbal Communication Skills in Customer Service

Like other customer service skills, nonverbal communication is a strong component of interactions between a customer service representative and current or potential customers. For example, nodding of the head is often used (and overused) by many customer service professionals people to … Continue reading


Posted in communication skills, cultural awareness, Customer communication, customer satisfaction, Customer Service, customer service across cultures, customer service representatives, customer service skills, delivering excellent customer service, methods of communication, nonverbal communication | Tagged , , | Leave a comment

Imrpoving Customer Service With Active Listening Skills

Delivering excellent customer service to your internal and external customers requires strong interpersonal communication skills, especially in the area of listening. Listening effectively is the primary means that many customer service representatives use during communication to determine the needs of … Continue reading


Posted in communication skills, Customer communication, Customer Service, customer service quotation, customer service quote, customer service representatives, customer service skills, daily quote, daily quotes, delivering excellent customer service, listening skills, methods of communication, quotations, verbal communication skills | Tagged , , | Leave a comment

Postitive Impressions Help Build Strong Customer Relationships

Customers often judge an organization and the people who work for it based on the first impressions made by customer service representatives and others in the organization with whom they come into contact face-to-face or via technology. This is why it … Continue reading


Posted in communication skills, cultural awareness, Customer communication, customer relationship management, Customer Service, customer service diversity, customer service representatives, customer service skills, delivering excellent customer service, methods of communication, Projecting a positive telephone service image, quality customer service, verbal communication skills | Tagged , , | Leave a comment

Strengthening Customer Relationships Through Strong Verbal and Non Verbal Communication Skills

We live in an era in which people from all over the world come together in various situations throughout any given day. They bring with them individual experiences, education levels, cultural and personal backgrounds, preferences, opinions, and perspectives. Any or all … Continue reading


Posted in business phone greetings, communication skills, Customer communication, customer loyalty, customer relationship management, customer retention, Customer Service, customer service diversity, customer service quotation, customer service quote, daily quote, daily quotes, methods of communication, nonverbal communication, quotations | Tagged , , , | Leave a comment

Effective Verbal Communication Can Lead To Customer Satisfaction and Customer Retention

You may have heard that the expression it is sometimes not what you, but how you say it that makes a difference. Nothing is more true when you are dealing with a multi-cultural, diverse customer-base. In many situations, when customer … Continue reading


Posted in brand loyalty, communication skills, cultural awareness, cultural diversity, customer appreciation, Customer communication, customer loyalty, customer relationship management, customer retention, customer satisfaction, Customer Service, customer service 101, customer service across cultures, customer service diversity, customer service quotation, customer service quote, customer service representatives, customer service skills, daily quote, daily quotes, delivering excellent customer service, demographics, global customer service, impact of diversity on customer service, methods of communication, nonverbal communication, quality customer service, quotations, Service 101, verbal communication skills | Tagged , , | Leave a comment