Category Archives: methods of communication

More Typical Customer Contact Center Representative Competencies

Posted on February 16, 2015 by admin

In a previous blog article, I discussed crucial competencies call center and customer care center applicants and employees must possess to be successful when interacting with customers. It is essential that call center/customer care center personnel have strong interpersonal communication skills, … Continue reading →


Posted in communication skills, Customer communication, customer expectations, customer needs, customer relationship management, customer retention, customer satisfaction, Customer Service, customer service representatives, customer service skills, customer wants, listening skills, methods of communication, Technology based customer service, verbal communication skills | Tagged , , | Comments Off

Typical Customer Contact Center Representative Competencies

Posted on February 16, 2015 by admin

To perform well in a call center/customer care center, employees must possess some very special competencies or capacities/abilities to perform required job tasks. Because of the specific requirements of the job, organizations must look for candidates possessing many of these competencies as possible. … Continue reading →


Posted in communication skills, cultural diversity, Customer communication, customer expectations, customer needs, customer relationship management, customer retention, customer satisfaction, Customer Service, customer service over the telephone, customer service representatives, customer service skills, customer wants, listening skills, methods of communication, Technology based customer service, Uncategorized, verbal communication skills | Tagged , , | Comments Off

Effective Listening and Interpersonal Communication Skills for Customer Service Representatives

Posted on September 27, 2014 by admin

Many customer service representatives assume that they know how to effectively listen to their customers. After all, don’t they do it every day? The response to that question for many of them is a resounding NO! What a lot of … Continue reading →


Posted in communication skills, cultural awareness, cultural diversity, Customer communication, customer loyalty, customer relationship management, customer retention, customer satisfaction, Customer Service, customer service across cultures, Customer Service Articles, customer service diversity, customer service representatives, customer service skills, delivering excellent customer service, internal customer service, listening skills, methods of communication, nonverbal communication, service culture, verbal communication skills | Tagged , , , | Comments Off

Customer Service Representative – Active Listening Tips

Posted on August 16, 2014 by admin

Before you can effectively listen to your customers or clients as a customer service representative you must first prepare to listen. That is because active listening is a learned skill and is different from the passive action of simply hearing sounds. … Continue reading →


Posted in communication skills, Customer communication, customer expectations, customer needs, customer relationship management, customer satisfaction, Customer Service, customer service over the telephone, customer service representatives, customer service skills, customer wants, delivering excellent customer service, listening skills, methods of communication, nonverbal communication, verbal communication skills | Tagged , , | Leave a comment

Use Positive Verbal Communication to Avoid Customer Relationship Breakdowns

Posted on May 29, 2014 by admin

Customer service representatives and their organizations spend a lot of time, effort and money creative a positive service culture designed to attract, nurture and retain customers. Because of this, it only makes sense that when you are interacting with your … Continue reading →


Posted in communication skills, Customer communication, customer relationship management, customer retention, customer satisfaction, Customer Service, customer service representatives, customer service skills, methods of communication, verbal communication skills | Tagged , , | Leave a comment

Customer Service Representatives Have to Power to Help or Hurt Their Organization

Posted on May 21, 2014 by admin

You may have heard that one person can make a difference in the world. Well, one customer service representative can make a difference in the level of success that is achieved by an organization. Think about the fact that if … Continue reading →


Posted in communication skills, Customer communication, customer expectations, customer needs, customer satisfaction, Customer Service, customer service diversity, customer service representatives, customer service skills, customer wants, delivering excellent customer service, listening skills, methods of communication, nonverbal communication, verbal communication skills | Tagged , | Leave a comment

Delivering Positive Customer Service in a Global Work Environment

Posted on May 20, 2014 by admin

What is Positive Global Customer Service? It is recognizing that you are dealing with unique individuals at each contact point with a customer or potential customer and taking the time to listen effectively, respond appropriately and address their needs. It … Continue reading →


Posted in cultural awareness, cultural diversity, customer centric, Customer communication, customer expectations, customer needs, customer relationship management, customer satisfaction, Customer Service, customer service across cultures, customer service diversity, customer service representatives, customer service skills, customer wants, delivering excellent customer service, methods of communication | Tagged , | Leave a comment

How To Communicate Effectively With Customers – The Value of Effective Articulation

Posted on May 16, 2014 by admin

You cannot control how well your customers communicate with you during a given interaction, but you can effectively control the way you speak during customer communications. Speaking clearly and concisely is crucial during customer interactions. Articulation, enunciation, or pronunciation of words … Continue reading →


Posted in communication skills, Customer communication, Customer Service, customer service skills, methods of communication, verbal communication skills | Tagged , , | Leave a comment

The Power of Non Verbal Communication Skills in Customer Service

Posted on May 2, 2014 by admin

Like other customer service skills, nonverbal communication is a strong component of interactions between a customer service representative and current or potential customers. For example, nodding of the head is often used (and overused) by many customer service professionals people to … Continue reading →


Posted in communication skills, cultural awareness, Customer communication, customer satisfaction, Customer Service, customer service across cultures, customer service representatives, customer service skills, delivering excellent customer service, methods of communication, nonverbal communication | Tagged , , | Leave a comment

Imrpoving Customer Service With Active Listening Skills

Posted on April 30, 2014 by admin

Delivering excellent customer service to your internal and external customers requires strong interpersonal communication skills, especially in the area of listening. Listening effectively is the primary means that many customer service representatives use during communication to determine the needs of … Continue reading →


Posted in communication skills, Customer communication, Customer Service, customer service quotation, customer service quote, customer service representatives, customer service skills, daily quote, daily quotes, delivering excellent customer service, listening skills, methods of communication, quotations, verbal communication skills | Tagged , , | Leave a comment