Definition of a Customer – Quote by Mahatma Gandhi Customers come in all sizes, shapes, and descriptions in this multicultural, diverse world. Chances are that you will encounter many people daily who are not like you, who do not think like you and who do not want or expect the same things that you do. … Read more
Customer-Centric Quote – Ray Krock Too many people dislike the jobs they have. If you are one of those folks and occupy a customer service position; this can create challenges for you, your customers and your organization. The reason is that what you do impacts you professionally and your customers directly. It also has an … Read more
Listening to Customers Quote – Ross Perot “Spend a lot of time talking to customers face to face. You’d be amazed how many companies don’t listen to their customers.” Ross Perot Active listening is the key element in communications with your customers. Whether face-to-face or over the telephone, you must not only hear what customers are saying; … Read more
Customer Satisfaction Quote – Peter F. Drucker Building good relationships in order to increase customer satisfaction is valuable – because it can lead to repeat business – the key to keeping a business productive and profitable. Satisfaction is a big factor for many customers in remaining loyal. In your own organization, your efforts could be … Read more
Quote on Customer Loyalty – Chip Bell “Loyal customers, they don’t just come back, they don’t simply recommend you, they insist that their friends do business with you.” – Chip Bell In an era of global competition, technology-based service, and a shifting economy, organizations are looking for new and creative ways to gain and retain … Read more
Service Recovery Quote – Donald Porter The question of “What is good customer service” has been brought up occasionally in customer service workshops that I have done. And, while there is no one answer to the query, there are certainly a number of elements that do fall into the category of “good.” For example, in the … Read more
Listening Quote – Ralph Nichols Actively listening to your customers is one of the easiest ways to ensure that you not only get the correct message that they send, but also that you show respect and you care about them. As you listen to your customers, you also start to better understand them and recognize … Read more
Nonverbal Communication Quote – Peter F. Drucker Various studies indicate that the majority of message meaning during an interaction between two people is often received through nonverbal means (e.g. facial expressions, gestures, and vocal qualities). Even as you speak to your customers, they are likely to be extracting additional messages from your physical presence, how … Read more
This blog is a sponsored blog created or supported by the Editors of Customer Service Skills Blog. If you have any questions, please email info@robertwlucas.com. This blog accepts forms of cash advertising, sponsorship, paid insertions or other forms of compensation. This blog abides by word of mouth marketing standards. We believe in honesty of relationship, … Read more
231 Ways to Say I Love You…and Mean It by Robert W. Lucas The latest book by Robert (Bob) W. Lucas — 231 Ways to Say I Love You and Mean It is now available. The book provides a convenient reference source and a reminder to anyone who is in love with another person and … Read more
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