Inspirational Customer Relationships Quote – Nelson Mandela When dealing with people of all types, it is important for customer service representatives and others in the organization to truly respect and appreciate those with whom they come into contact. This is because each person is different, yet similar and has needs, wants, and expectations specific to … Read more
Interpersonal Communication Quote – Theodore Roosevelt The most important single ingredient in the formula of success is knowing how to get along with people. — Theodore Roosevelt, Theodore Roosevelt, Jr. (1858 – 1919), also known as ‘Teddy’, was an American statesman, author, explorer, soldier, naturalist, and reformer. He served as the 26th President of the … Read more
Effective Customer Communication Quote – George Ross “To be successful, you have to be able to relate to people; they have to be satisfied with your personality to be able to do business with you and to build a relationship of mutual trust.” George Ross The ability to build and maintain solid relationships, and ultimately … Read more
Customer Satisfaction Quotes Customer satisfaction is a result of addressing the needs, wants and expectations of your customers. Many customer service representatives and others in their organizations forget that service is a relationship proposition. By establishing rapport with each person with whom you come into contact, and communicating on a one-to-one basis, you can effectively … Read more
Quotes on Customer Trust – Robert W. Lucas “Trust us the basis of any customer-provider relationship. Without trust; you have no relationship.” Robert C. Lucas Learn about Robert W. Lucas – Author and Expert in the Customer Service Industry Robert (Bob) W. Lucas, B.S., M.A., M.A., CPLP Bob Lucas is an internationally-known award-winning author who … Read more
Process Improvement Quote – Stephen Covey “If we keep doing what we’re doing, we’re going to keep getting what we’re getting.” – Stephen Covey Customers generally do not like being kept waiting when your system is not functioning properly. They rightfully view their time as valuable. In today’s “I want it and I want … Read more
Customer Loyalty Quote – Walt Disney In order to help create a customer-centric environment and develop brand and customer loyalty, always act in the best interest of your customers. Listen to them, ask questions, anticipate their needs, deliver what you promise, and exhibit high levels of professionalism in everything that you do whether your customers … Read more
Process Improvement Quote – Bill Gates Organizations that remain vigilant by continually seeking process improvement and looking for ways to enhance the service experience for their customers are the ones that survive in a turbulent time. By investing time, effort and money into employee training and development of new ways to stay competitive, these organizations … Read more
Quote on Change – Charles Darwin Change is constant in the world. This is especially true in the customer service profession. Recent decades have seen the advent of computerized and technology-based service delivery, shifts in economies, an evolving diverse customer population and many other factors that have required service providers and organizations to adapt. Some … Read more
The Customer Is Always Right Quote – Stew Leonard “Rule 1: The customer is always right. Rule 2: If the customer is ever wrong, re-read Rule 1.” – Stew Leonard, CEO of Stew Leonard’s Who is Stew Leonard and why is he so important? Stew Leonard started a small dairy store founded in 1969 … Read more
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