Tag Archives: customer relationships

Three Proven Strategies that Build Customer Loyalty

Most organizations struggle to find ways in which they can build customer loyalty and reduce customer churn. Many of these companies spend large amounts of money and time creating costly reward programs, sending out expensive marketing materials, and investing in … Continue reading

Posted in customer loyalty, Customer Service, Service breakdowns | Tagged , , | Comments Off on Three Proven Strategies that Build Customer Loyalty

Customer Relationship Management Initiatives Focus on Customer Loyalty and Retention

At one point in history, business owners knew their customers personally. They knew their customers’ families, what their religious affiliation was, and what was happening in their lives. Customers dealt with the owners of a business and had personal relationships with … Continue reading

Posted in customer loyalty, customer relationship management, customer retention, customer satisfaction, Customer Service | Tagged , , , | Comments Off on Customer Relationship Management Initiatives Focus on Customer Loyalty and Retention

Customer Relations Equal Sales, Customer Satisfaction and Customer Retention

If you are not striving to build the best customer relationships possible with those you encounter in your organization, then you are failing as a service professional. Everyone from front-line customer service representatives to senior management have a responsibility to do … Continue reading

Posted in customer appreciation, customer expectations, customer needs, customer relationship management, customer retention, customer satisfaction, Customer Service, customer service quotation, customer service quote, customer service representatives, customer wants, daily quote, daily quotes, delivering excellent csutomer service, quotations | Tagged , , , | Comments Off on Customer Relations Equal Sales, Customer Satisfaction and Customer Retention

Trust is a Crucial Part of Customer Relations and Customer Retention

An important point that many customer service representatives and other employees often forget is that customer satisfaction drives organizational success. If sound customer service skills are not taught to every employee at all levels and they fail to consistently  provide … Continue reading

Posted in customer expectations, customer needs, customer relationship management, customer retention, customer satisfaction, Customer Service, customer service representatives, customer service skills, customer wants, delivering excellent customer service | Tagged , , , | Comments Off on Trust is a Crucial Part of Customer Relations and Customer Retention

Building Customer Relationships to Increase Customer Retention

The only way for customer service representatives and their organizations to excel is by first building strong customer service relationships. By exhibiting stellar product and service knowledge and employing effective customer service skills, listening and communicating verbally and non verbally they are able … Continue reading

Posted in communication skills, Customer communication, customer relationship management, Customer Service, customer service 101, customer service quotation, customer service quote, customer service skills, daily quote, daily quotes, quality customer service, quotations, Service 101, verbal communication skills | Tagged , , | Leave a comment

The Role of Trust in Customer Service

Trust is at the heart of any customer-provider relationship, especially when there is an exchange of money for products or services. For a customer to hand over his or her hard-earned cash to you and your organization typically takes a … Continue reading

Posted in brand loyalty, customer appreciation, customer centric, Customer communication, customer loyalty, customer relationship management, customer retention, customer satisfaction, Customer Service, customer service 101, delivering excellent customer service, quality customer service, Service 101 | Tagged , , , | Comments Off on The Role of Trust in Customer Service

Generating Positive Customer and Brand Loyalty

Customers are your reason for existing as an employee. They are also the key element in your organization’s success. For that reason, customer service representatives must consciously go out of your way to identify and anticipate their needs, then address … Continue reading

Posted in brand loyalty, customer appreciation, Customer communication, customer expectations, customer loyalty, customer needs, customer relationship management, customer retention, customer satisfaction, Customer Service, customer service 101, customer service representatives, delivering excellent csutomer service, quality customer service, Service 101 | Tagged , , , | Comments Off on Generating Positive Customer and Brand Loyalty

Importance of a Positive Attitude in a Service Culture

Ever thought about the word attitude? Some say that attitude is everything. If yours is positive, then you likely succeed and are happy. If it is negative, chances are you find yourself feeling depressed and constantly dealing with stressful situations … Continue reading

Posted in customer loyalty, customer needs, customer relationship management, customer retention, customer satisfaction, Customer Service, customer service 101, customer service skills, quality customer service, Service 101 | Tagged , , , , , | Comments Off on Importance of a Positive Attitude in a Service Culture