Search Results for: customer service tips

Effective Listening and Interpersonal Communication Skills for Customer Service Representatives

by

Effective Listening and Interpersonal Communication Skills for Customer Service Representatives Effective listening and interpersonal communication skills for customer service representatives are crucial in ensuring that customers are satisfied and less likely to desert an organization. Many customer service representatives assume that they know how to effectively listen to their customers. After all, don’t they do … Read more

Create a Positive Customer Service Culture by Making Customers Feel Valued

by

Create a Positive Customer Service Culture by Making Customers Feel Valued Organizations are often chasing the illusive loyal customer. Various research studies have shown that it costs less to keep a good customer than it does to attract new ones through expensive marketing and incentive programs. Related to this, it seems logical to focus on converting new … Read more

The Cost of Poor Customer Service

by

The Cost of Poor Customer Service A recent experience with Century Link recently validated what I regularly tell customer service workshop participants and readers of my customer service books. I thought I’d share it with you along with customer service success tips that can improve customer service in any organization. To reduce expenses, I decided to … Read more

Three Negative Nonverbal Messages To Avoid When Serving Customers

by

Three Negative Nonverbal Messages To Avoid When Serving Customers Some customer service representatives develop unproductive nonverbal behaviors without even realizing it. These may be nervous habits or mannerisms carried to excess (scratching, pulling an ear, or playing with hair). In a customer service environment, you should try to minimize such actions because they might send … Read more

Taking A Customer for Granted Can Lead To Customer Service Breakdowns

by

Taking A Customer for Granted Can Lead To Customer Service Breakdowns Taking a customer for granted is something that a customer service representative should never do. That is because customers are your reason for existing as an employee. They are also the key element in your organization’s success. For that reason, you must consciously go … Read more

What Is Organizational Service Culture?

by

What Is Organizational Service Culture? Promoting a positive service culture is one way to help ensure organizational success.  Without the mechanisms and atmosphere to support frontline service, the other components of the business environment cannot succeed. Put simply, organizational culture is what the customer experiences. A positive organizational service culture is made up of a … Read more

Build Customer Relations – PLAN for Positive Customer Interactions

by

Build Customer Relations – PLAN for Positive Customer Interactions   Customer service representatives are on the front line when it comes to making a positive first impression on the potential and current customers. What you do (or do not do), say, and how you act with customers can either help build customer satisfaction and loyalty … Read more

Use Positive Verbal Communication to Avoid Customer Relationship Breakdowns

by

Use Positive Verbal Communication to Avoid Customer Relationship Breakdowns Customer service representatives and their organizations spend a lot of time, effort and money creative a positive service culture designed to attract, nurture and retain customers. Because of this, it only makes sense that when you are interacting with your internal and external customers that you … Read more

Causes of Customer Service Breakdowns – Being Preoccupied

by

Causes of Customer Service Breakdowns – Being Preoccupied There are numerous reasons why customer service breakdowns occur. These run the spectrum from lack of sound customer service skills to bad customer service representative attitude. In today’s hectic workplace where customer service representatives are constantly multitasking, it is sometimes easy to forget that your customers are … Read more

Customer Service Training Activity – Subconscious Gender Stereotypes

by

Customer Service Training Activity – Subconscious Gender Stereotypes Since ongoing gender communication and interactions between employees and customers is a daily event in most workplaces; organizations must help employees at all levels identify and correct negative stereotypes that might exist between male and female employees. The following activity is a simple means for getting adult learners active in … Read more

Thanks for visiting our website!  If you need or want a copy of this content - please contact the author to request purchasing it. Thank you!