The Customer Is Always Right Quote – Stew Leonard “Rule 1: The customer is always right. Rule 2: If the customer is ever wrong, re-read Rule 1.” – Stew Leonard, CEO of Stew Leonard’s Who is Stew Leonard and why is he so important? Stew Leonard started a small dairy store founded in 1969 … Read more
Customer-Centric Quote – Ray Krock Too many people dislike the jobs they have. If you are one of those folks and occupy a customer service position; this can create challenges for you, your customers and your organization. The reason is that what you do impacts you professionally and your customers directly. It also has an … Read more
Customer Service Quote – Anonymous In my book Customer Service Skills for Success, I define customer service as “the ability of knowledgeable, capable, and enthusiastic employees to deliver products and services to their internal and external customers in a manner that satisfies identified and unidentified needs and ultimately results in positive word-of-mouth publicity and return … Read more
Customer Satisfaction Quote – Peter F. Drucker Building good relationships in order to increase customer satisfaction is valuable – because it can lead to repeat business – the key to keeping a business productive and profitable. Satisfaction is a big factor for many customers in remaining loyal. In your own organization, your efforts could be … Read more
Quote on Customer Loyalty – Chip Bell “Loyal customers, they don’t just come back, they don’t simply recommend you, they insist that their friends do business with you.” – Chip Bell In an era of global competition, technology-based service, and a shifting economy, organizations are looking for new and creative ways to gain and retain … Read more
Service Recovery Quote – Donald Porter The question of “What is good customer service” has been brought up occasionally in customer service workshops that I have done. And, while there is no one answer to the query, there are certainly a number of elements that do fall into the category of “good.” For example, in the … Read more
Customer Service Quote – When Having a Bad Day… Everybody has a bad day…get over it! Whenever you feel as if you do not want to deal with customers or that you would rather be doing something else, consider the following customer service quote: “Treat every customer as if they sign you paycheck, because they … Read more
The Role of Channel Partner Relationships on Customer Loyalty A key component of managing customer loyalty is for organizations to effectively establish and manage channel partner relationships. Such partners can help gain access to new business opportunities at lower costs, without having to merge or acquire more assets and employees. This means that retail and … Read more
Strategies for Improving Your Service Culture In the past, organizations were continually making changes to their product and service lines to try to attract and hold customers. Often this has been their primary approach to customer satisfaction. Many major organizations have become more customer-centric and stress long-term relationships with customers. They realize that it is … Read more
Provide the Best Customer Service Possible Providing the best customer service possible means that you do everything in your power to ensure that your customer’s needs, wants and expectations are met. Obviously, there are going to be times when challenges arise in service delivery, but that should not stop you from looking for practical and equitable … Read more
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