The Challenges of Building Positive Customer Relationships In a Global World

The Challenges of Building Positive Customer Relationships In a Global World In a global customer service world, there is a potential relationship “minefields” that can cause problems related to trust. This is because for customers from many countries (e.g. Bangladesh, Brazil, China, Egypt, Japan, Philippines, Kuwait, Turkey, Mexico, South Korea, and Vietnam), building a strong … Read more The Challenges of Building Positive Customer Relationships In a Global World

Customer Relations Equal Sales, Customer Satisfaction and Customer Retention

Customer Relations Equal Sales, Customer Satisfaction and Customer Retention If you are not striving to build the best customer relationships possible with those you encounter in your organization, then you are failing as a service professional. Everyone from front-line customer service representatives to senior management has a responsibility to do what it takes to secure … Read more Customer Relations Equal Sales, Customer Satisfaction and Customer Retention

What is Great Customer Service?

What is Great Customer Service? What is great customer service? This is a question often asked in my customer service workshops and by people trying to determine how to get the best value for their money when searching out businesses where they might spend it. Unfortunately, this is a very subjective question based on the person … Read more What is Great Customer Service?

Nonverbal Communication for Customer Service Representatives

Nonverbal Communication for Customer Service Representatives One of the key skills that customer service representatives must master is the art of sending and receiving nonverbal messages effectively. The likelihood of building positive interpersonal relationships with customers increases significantly when you master the ability to accurately understand facial expressions, gestures, eye contact, and other bodily movements. Who … Read more Nonverbal Communication for Customer Service Representatives

The Importance of the Eyes in Non-Verbal Communication with Customers

The Importance of the Eyes in Non-Verbal Communication with Customers The manner in which you communicate nonverbally with your customers is crucial in their perception of the quality of service that they received. It is also a major component of relationship-building and whether or not they are satisfied. Various research studies have shown that nonverbal … Read more The Importance of the Eyes in Non-Verbal Communication with Customers

Customer Satisfaction Quote – Alice MacDougall

Customer Satisfaction Quote – Alice MacDougall Customer needs wants and expectations drive their behavior. The challenge for customer service representatives and other employees in any organization is to properly identify what it takes to promote customer and brand loyalty. The easiest way to accomplish this is to ensure that effective customer service and interpersonal communication … Read more Customer Satisfaction Quote – Alice MacDougall

Inspirational Customer Service Quote – Peter Drucker

Inspirational Customer Service Quote – Peter Drucker Quality in a service or product is not what you put into it. It is what the client or customer gets out of it. Peter Drucker Here are a few more amazing quotes by Peter Drucker… “Do not believe that it is very much of an advance to … Read more Inspirational Customer Service Quote – Peter Drucker

Effective Customer Communication Quote – George Ross

Effective Customer Communication Quote – George Ross “To be successful, you have to be able to relate to people; they have to be satisfied with your personality to be able to do business with you and to build a relationship of mutual trust.” George Ross The ability to build and maintain solid relationships, and ultimately … Read more Effective Customer Communication Quote – George Ross

Process Improvement Quote – Stephen Covey

Process Improvement Quote – Stephen Covey   “If we keep doing what we’re doing, we’re going to keep getting what we’re getting.” – Stephen Covey Customers generally do not like being kept waiting when your system is not functioning properly. They rightfully view their time as valuable. In today’s “I want it and I want … Read more Process Improvement Quote – Stephen Covey

Nonverbal Communication Quote – Peter F. Drucker

Nonverbal Communication Quote – Peter F. Drucker Various studies indicate that the majority of message meaning during an interaction between two people is often received through nonverbal means (e.g. facial expressions, gestures, and vocal qualities). Even as you speak to your customers, they are likely to be extracting additional messages from your physical presence, how … Read more Nonverbal Communication Quote – Peter F. Drucker

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