Tag Archives: Customer satisfaction; Customer retrention; Customer Service Strategies; Wowing customers; Technlogy in customer service;

Strengthening Customer Communication

Customers who feel that they have an active role and control of a service-provider interaction often feel more important and valued. Improved interpersonal communication can lead to higher levels of customer satisfaction and retention and reduced stress for you and … Continue reading

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Avoiding Customer Service Breakdowns

There are a number of things that you might do as a customer service representative that can irritate customers or cause them to form a negative opinion of your or your organization. Remember that your goal should be to project … Continue reading

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Customer Service Strategies That Aid Customer Satisfaction and Retention

It seems like many organizations are spending a lot of time, effort and money try to impress or “wow” customers, rather than focusing on solid strategies for simply giving them what they want and expect. Unfortunately, a lot of people … Continue reading

Posted in communication skills, Customer communication, customer needs, customer relationship management, customer satisfaction, Customer Service, customer service 101, customer service representatives, customer service training, customer service trends, customer wants, delivering excellent csutomer service, delivering excellent customer service, methods of communication, quality customer service, Service 101, service culture, Technology based customer service, Uncategorized, verbal communication skills | Tagged , , , , , , , | 1 Comment

Customer Service Skills for Success – Tips for Delivering Excellent Customer Service

  In one of my books, Customer Service: Skills for Success, I feature how-to strategies on topics for customer service representatives that can assist in moving from good customer service to excellent customer service delivery. By applying strategies found in the text, … Continue reading

Posted in brand loyalty, customer appreciation, Customer communication, customer loyalty, customer satisfaction, Customer Service, customer service across cultures, customer service diversity, customer service representatives, customer service skills, customer service training, delivering excellent csutomer service, global customer service, quality customer service, Service 101 | Tagged , , , , , , , , , | Comments Off on Customer Service Skills for Success – Tips for Delivering Excellent Customer Service

POSITIVE Global Customer Service Model – Serving Diverse Customers

The following acronym (POSITIVE) provides some strategies for creating or contributing to a positive global service environment and building strong relationships with your customers. It provides a model to move you from good customer service to the best customer service … Continue reading

Posted in cultural awareness, cultural diversity, customer appreciation, Customer communication, Customer Service, customer service across cultures, Customer Service Articles, customer service diversity, customer service skills, customer service training, customer service trends, demographics, global customer service, impact of diversity on customer service, Service 101, Service breakdowns, Service recovery, Uncategorized | Tagged , , , , , , , , , | Comments Off on POSITIVE Global Customer Service Model – Serving Diverse Customers

Welcome to the Robert W. Lucas Enterprises, Inc., Customer Service Blog

Please feel free to comment on entries and Like Me at www.facebook/robertwlucasenterprises. I hope you find value in my future articles, comments and observations related to customer service. Visit my other blogs on Creative Training at http://www.thecreativetrainer.com and Non-Fiction Writing … Continue reading

Posted in customer appreciation, Customer communication, Customer Service, customer service across cultures, Customer Service Articles, customer service diversity, customer service skills, customer service training, customer service trends, global customer service, Service 101, Service breakdowns, Service recovery, Technology based customer service, Uncategorized | Tagged , , , , , , , | Comments Off on Welcome to the Robert W. Lucas Enterprises, Inc., Customer Service Blog