Nonverbal Communication Quote – Ralph Waldo Emerson The importance of effective nonverbal communication when dealing with customers cannot be overemphasized. This is because people send and receive nonverbal cues differently based on many factors in their backgrounds (e.g. culture, education, experiences, ethnicity, and many others). As Ralph Waldo Emerson is quoted as saying:
Interpersonal Communication Skills Tip Effective interpersonal communication skills are crucial for delivering excellent customer service. Verbal communication skills are important, but nonverbal communication cues are often more so. Still, while you may potentially gather a lot of information through nonverbal cues received from others, be careful of putting too much emphasis on your interpretation. Why? Because many … Read more
Nonverbal Communication Success Tip Whether you are dealing with customers or potential customers, never forget that the way that you communicate verbally and nonverbally (interpersonal communication skills) will determine the outcome of your interactions. In particular, nonverbal cues can often override your spoken words. Personality types, cultural and educational background, the environment in which people … Read more
Communicating Effectively with Customers Who Have Disabilities When the 1990 Americans with Disabilities Act was passed in the United States, the number of people with disabilities was estimated to be over 43 million. Since then the number of aging societal members has swelled that number to more than 56 million people – over 19% of … Read more
Evaluating Your Nonverbal Communication When Dealing With Customers To get a better idea of how you present yourself to customers nonverbally, ask a co-worker to use the following guidelines and evaluate your nonverbal communication during a service transaction with a customer. Once it is over, spend some time having them provide feedback on how well … Read more
Happy Waitress Even Happier After Receiving Astounding Tip Many servers in the restaurant and hospitality industries and well, as customer service professionals in general, are underpaid and often overworked. This is unfortunate because, like many customer service representatives who work for minimum wage or less, they often do not make enough to pay for basic essentials. It … Read more
Building Successful Customer Loyalty Customer loyalty is an emotional rather than a rational thing. Each time there is contact at a touchpoint where the customer and service provider come together there is the opportunity for further cementing the customer relationship and loyalty or driving a wedge between the customer and organization due to failure to … Read more
Customer Satisfaction Levels – Maybe Not as Bad as We Think It seems like everyone you talk to has a tale of a customer service situation gone bad. Is it because service is really getting worse or is it that people are just so frustrated with the economy, healthcare, politics, world events and other aspects … Read more
Dealing with Difficult Customers You may think of difficult customer contacts as those in which you have to deal with negative, angry, demanding, or aggressive people. These are just a few of the types of potentially difficult interactions that you may encounter as a customer service representative. From time to time, you will also be … Read more
Effective Customer Communication Quote – George Ross “To be successful, you have to be able to relate to people; they have to be satisfied with your personality to be able to do business with you and to build a relationship of mutual trust.” George Ross The ability to build and maintain solid relationships, and ultimately … Read more
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