Interpersonal Communication Skills Quote – Robert W. Lucas Excellent customer service skills are crucial if you want to deliver the best possible service to your internal and external customers. By practicing positive interpersonal skills such as verbal and nonverbal communication, eye contact, gesturing, body language, and listening skills, you can effectively send and receive messages … Read more
Interpersonal Communication Skills Tip Effective interpersonal communication skills are crucial for delivering excellent customer service. Verbal communication skills are important, but nonverbal communication cues are often more so. Still, while you may potentially gather a lot of information through nonverbal cues received from others, be careful of putting too much emphasis on your interpretation. Why? Because many … Read more
Nonverbal Communication Success Tip Whether you are dealing with customers or potential customers, never forget that the way that you communicate verbally and nonverbally (interpersonal communication skills) will determine the outcome of your interactions. In particular, nonverbal cues can often override your spoken words. Personality types, cultural and educational background, the environment in which people … Read more
Happy Waitress Even Happier After Receiving Astounding Tip Many servers in the restaurant and hospitality industries and well, as customer service professionals in general, are underpaid and often overworked. This is unfortunate because, like many customer service representatives who work for minimum wage or less, they often do not make enough to pay for basic essentials. It … Read more
Why Internet Sales Revenue Continues to Climb over Five Years Ever since customers discovered the value and savings in time, effort and money from using the Internet to shop for products and services, the world has not been the same. Revenue generated from electronic commerce (eCommerce) continues its upward climb each year. According to eMarketer.com (April … Read more
Black Friday Stats Show a Huge Success Each year, online and brick and mortar retailers strive to increase sales and revenues generated around the period of Thanksgiving and Black Friday. This year was no exception, with many companies offering pre-Black Friday deals followed by Cyber Monday opportunities to attract customers and generate sales, customers were … Read more
Interpersonal Communication Quote – Theodore Roosevelt The most important single ingredient in the formula of success is knowing how to get along with people. — Theodore Roosevelt, Theodore Roosevelt, Jr. (1858 – 1919), also known as ‘Teddy’, was an American statesman, author, explorer, soldier, naturalist, and reformer. He served as the 26th President of the … Read more
Process Improvement Quote – Stephen Covey “If we keep doing what we’re doing, we’re going to keep getting what we’re getting.” – Stephen Covey Customers generally do not like being kept waiting when your system is not functioning properly. They rightfully view their time as valuable. In today’s “I want it and I want … Read more
Process Improvement Quote – Bill Gates Organizations that remain vigilant by continually seeking process improvement and looking for ways to enhance the service experience for their customers are the ones that survive in a turbulent time. By investing time, effort and money into employee training and development of new ways to stay competitive, these organizations … Read more
Quote on Change – Charles Darwin Change is constant in the world. This is especially true in the customer service profession. Recent decades have seen the advent of computerized and technology-based service delivery, shifts in economies, an evolving diverse customer population and many other factors that have required service providers and organizations to adapt. Some … Read more
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