Search Results for: interpersonal communication

Nonverbal Communication for Customer Service Representatives

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Nonverbal Communication for Customer Service Representatives One of the key skills that customer service representatives must master is the art of sending and receiving nonverbal messages effectively. The likelihood of building positive interpersonal relationships with customers increases significantly when you master the ability to accurately understand facial expressions, gestures, eye contact, and other bodily movements. Who … Read more

Customer Service Training Should Address Nonverbal Communication

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Customer Service Training Should Address Nonverbal Communication Good verbal and nonverbal communication skills are crucial for any customer service representative who wants to deliver the best customer service possible. This is why any customer service training should address nonverbal communication. The art of sending and receiving messages through words and with facial expressions, gestures, and … Read more

Three Positive Non-Verbal Communication Cues for Customer Service Representatives

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Three Positive Non-verbal Communication Cues for Customer Service Representatives Many customer service representatives struggle to gain and maintain strong relationships with their customers. Often, this is due to their inability to effectively communicate face-to-face with others. In many instances, they do not even realize that their nonverbal communication style is sending the wrong message, especially … Read more

The Importance of the Eyes in Non-Verbal Communication with Customers

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The Importance of the Eyes in Non-Verbal Communication with Customers The manner in which you communicate nonverbally with your customers is crucial in their perception of the quality of service that they received. It is also a major component of relationship-building and whether or not they are satisfied. Various research studies have shown that nonverbal … Read more

Non-verbal Communication With Customers

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Non-verbal Communication With Customers To be successful in the service profession, you must be aware that nonverbal communication is occurring between you and your customer(s). These unspoken messages to others make it impossible for you to not communicate. That is because no matter how you position your body and use your facial expressions or body … Read more

Nonverbal Communication Success Tip

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Nonverbal Communication Success Tip Whether you are dealing with customers or potential customers, never forget that the way that you communicate verbally and nonverbally (interpersonal communication skills) will determine the outcome of your interactions. In particular, nonverbal cues can often override your spoken words. Personality types, cultural and educational background, the environment in which people … Read more

Evaluating Your Nonverbal Communication When Dealing With Customers

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Evaluating Your Nonverbal Communication When Dealing With Customers To get a better idea of how you present yourself to customers nonverbally, ask a co-worker to use the following guidelines and evaluate your nonverbal communication during a service transaction with a customer. Once it is over, spend some time having them provide feedback on how well … Read more

Tips for Customer Service Representatives – Nonverbal Communication with Customers

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Tips for Customer Service Representatives – Nonverbal Communication with Customers When interacting with customers, it is crucial to remember that many studies have found that nonverbal messages often overshadow verbal ones.  This is why customer service representatives should continually remind themselves to guard the unspoken messages they send to customers and potential customers via facial … Read more

Effective Customer Communication Quote – George Ross

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Effective Customer Communication Quote – George Ross “To be successful, you have to be able to relate to people; they have to be satisfied with your personality to be able to do business with you and to build a relationship of mutual trust.” George Ross The ability to build and maintain solid relationships, and ultimately … Read more

Customer Service Communication Quote – Henry Ford

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Customer Service Communication Quote – Henry Ford “If there is any one secret of success it lies in the ability to get the other person’s point of view and see things from that person’s angle as well as from your own.” – Henry Ford Here are a few more amazing quotes by Henry Ford… There … Read more

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