Customer Service Quote – Michael LeBoeuf Organizations and customer service representatives that go out of their way to identify customer needs, wants and expectations, have a better chance of increasing brand and customer loyalty than competitors who do not. By working hard to create a customer-centric organization, businesses increase the likelihood that customers will return and … Read more
Customer Service Quote – Maya Angelou One of the most important means for customer service representatives to create a customer-centric environment is to think of ways to build a sound relationship with everyone with whom they come into contact. By going out of your way to identifying customer needs, wants and expectations and then take extra … Read more
Customer Service Quote – Lewis Carol Customer service representatives and others who interact with internal and external customers have an opportunity to be successful in satisfying customers if they adopt a customer-centric attitude. By being concerned for customer needs, wants and expectations and treating people as they want to be treated, service professionals stand out … Read more
Internet Customer Service Quote – Doug Warner The customer service profession continues to evolve as new technology is developed and improved on a regular basis. With each new generation of computers, tablets, smartphones and other devices designed to connect people, the opportunities for business applications continue to evolve. The customer service representatives of today must be … Read more
Customer Service Excellence Quote – Sam Walton Quality customer service, customer service excellence, stellar customer service, excellent customer service, or whatever you call it in your organization, can lead to enhanced customer satisfaction levels. It can also help increase brand and customer loyalty and revenue as customers react to and tell others about their positive service … Read more
Inspirational Customer Relationships Quote – Nelson Mandela When dealing with people of all types, it is important for customer service representatives and others in the organization to truly respect and appreciate those with whom they come into contact. This is because each person is different, yet similar and has needs, wants, and expectations specific to … Read more
Inspirational Customer Service Quote – Larry Winget Here are a few more quotes from Larry Winget… I don’t have any interest in taking care of people. My interest is in teaching people to take care of themselves. Everything in life is a lesson. Refusing to learn the lesson means that it will be repeated … Read more
Dealing with Difficult Customers You may think of difficult customer contacts as those in which you have to deal with negative, angry, demanding, or aggressive people. These are just a few of the types of potentially difficult interactions that you may encounter as a customer service representative. From time to time, you will also be … Read more
Customer Service Communication Quote – Henry Ford “If there is any one secret of success it lies in the ability to get the other person’s point of view and see things from that person’s angle as well as from your own.” – Henry Ford Here are a few more amazing quotes by Henry Ford… There … Read more
Characteristics of Organizations with Strong Customer Service Cultures Many organizations struggle to gain and maintain strong customer and brand loyalty. However, what they often fail to do right is to create a service culture that nurtures and supports customers. The following are some common characteristics for leading-edge customer-focused organizations that you might use to help create … Read more
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