Use Positive Verbal Communication to Avoid Customer Relationship Breakdowns Customer service representatives and their organizations spend a lot of time, effort and money creative a positive service culture designed to attract, nurture and retain customers. Because of this, it only makes sense that when you are interacting with your internal and external customers that you … Read more
Causes of Customer Service Breakdowns – Being Preoccupied There are numerous reasons why customer service breakdowns occur. These run the spectrum from lack of sound customer service skills to bad customer service representative attitude. In today’s hectic workplace where customer service representatives are constantly multitasking, it is sometimes easy to forget that your customers are … Read more
Customer Service Training Activity – Subconscious Gender Stereotypes Since ongoing gender communication and interactions between employees and customers is a daily event in most workplaces; organizations must help employees at all levels identify and correct negative stereotypes that might exist between male and female employees. The following activity is a simple means for getting adult learners active in … Read more
Delivering Positive Customer Service in a Global Work Environment What is a Positive Global Customer Service? It is recognizing that you are dealing with unique individuals at each contact point with a customer or potential customer and taking the time to listen effectively, respond appropriately and address their needs. It is also taking ownership and … Read more
Building Customer Relationships – Four Crucial Factors That Impact Service Outcomes Customer relationships are impacted by many factors that begin once a customer and customer service representative or other employee comes into contact with a current or potential customer. These people are either internal customers who work for the organization or external customers from outside … Read more
Strong Customer Relations Result From Excellent Customer Service Providing excellent customer service should be the goal of everyone in your organization, not just front line customer service representatives. Ultimately, customer satisfaction and customer retention are about how well you care about your job and the quality of customer service you provide. By working closely with … Read more
Customer Service Skills for Success 6th by Robert W. Lucas Now Available The top-selling customer service textbook in the United States, Customer Service Skills for Success by Robert W. Lucas, is now in print from McGraw-Hill. This 6th edition includes a four-color layout with more images to enhance the content and a completely changed graphic appearance. … Read more
Customer Satisfaction Helps Build Brand and Customer Loyalty To be successful as a customer service representative, it is important that you recognize that consumer behavior has changed in the past decade or so, and that this impacts your customer’s needs, wants and expectations. There are several important things you can do to provide customer satisfaction and … Read more
Effective Verbal Communication Can Lead To Customer Satisfaction and Customer Retention You may have heard that the expression is sometimes not what you, but how you say it that makes a difference. Nothing is truer when you are dealing with a multi-cultural, diverse customer base. In many situations, when customer service breaks down it can often … Read more
Customer Service Is Driven By Many Factors Any customer service professional who has been on the job a period of time will tell you that dealing with internal and external customers can be a challenge at times. To succeed in providing excellent customer service requires patience, a desire to help others and sound customer service … Read more
Thanks for visiting our website! If you need or want a copy of this content - please contact the author to request purchasing it. Thank you!