Customer Service Tip – Use Behavioral Style Assessments Surveys to Better Understand Yourself and Your Customers By better understanding yourself and why you behave the way that you do when interacting with customers and other people, you can work toward building stronger relationships in the future. This is especially true when interacting with customers and … Read more
Three Tips to Enhance Customer Service Many things interfere with a customer service representative’s ability to effectively deliver customer service and help build customer and brand loyalty by increasing their satisfaction levels. Here are three tips for effectively dealing with potential problem areas that can interfere with your ability to provide the best customer service. These techniques … Read more
Customer Service Excellence Quote – Macy’s Department Store Motto Customer service excellence should be a primary goal for any organization. Attainment of this crucial element by any organization is key to success Without it, and satisfied customers who keep coming back and sharing their positive experiences with others, there is no reason to exist. By going … Read more
CorvisaCloud Survey Finds That Most Customers Dread Having to Contact Customer Service How bad is customer service these days? According to a study by CorvisaCloud, 15% of customers dread waiting on hold to talk to a customer service agent more than sitting in a dentist’s chair. As this study indicates, there is limited satisfaction for a … Read more
The Importance of Customer Service Representatives in Organizational Success The business of customer service is all about people. Whether you are the CEO discussing strategic relationships with potential business partners, a salesperson sharing product or service information with a potential customer, a call center representative gathering information from a caller on the phone, or a … Read more
Positive Customer Service Experience at the Casselberry, Florida T-Mobile When I ask learners or audience members in my training or presentation groups to relate a story of a recent customer service experience they had, I typically hear of a negative encounter that they remember. Unfortunately, that is the norm that many people who deal with service providers experience, especially … Read more
Definition of a Customer – Quote by Mahatma Gandhi Customers come in all sizes, shapes, and descriptions in this multicultural, diverse world. Chances are that you will encounter many people daily who are not like you, who do not think like you and who do not want or expect the same things that you do. … Read more
The Worst Industries for Customer Service Anyone in the service professionals will tell you that customer satisfaction can be a hit or miss proposition depending on many variables. Obviously, most customer service representatives and organizations strive to provide not just good customer service, but the best customer service possible. In an ideal world, they will meet … Read more
Customer Service Quote – The Value of Dissatisfied Customers Customers who are unhappy or dissatisfied can be a real challenge for many customer service representatives. They require additional time and effort to appease, they can create a public display, and they can also affect organizational and service provider satisfaction ratings by sharing their story with … Read more
The Cost of Dissatisfied Customers Numerous research studies have been conducted to try to determine the cost of a dissatisfied customer who defects. Too often, service providers look at the loss of a sale as a single event when a customer is dissatisfied. However, one dissatisfied customer can cost your organization a lot if they defect … Read more
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