Monthly Archives: June 2013

Two Tips for Building Strong Customer Relationships

Customers like doing business with those who understand them and their needs and go out of their way to deliver timely and quality services and products at a fair price. This can lead to consumer satisfaction and that is a … Continue reading

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Nonverbal Communication That Can Impact Customer Relationships

There are many ways in which customer service representatives communicate with customers face-to-face and via technology. One of the most powerful techniques is through nonverbal cues or messages they send subconsciously. Often these unspoken messages are more powerful than those delivered … Continue reading

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The Role of Gestures in Positive Customer Service

The use of nonverbal communication with your head, hands, arms, and shoulders to accentuate verbal messages can add color, excitement, and enthusiasm to your interactions with customers. Using physical movements naturally during a conversation may either help make a point or … Continue reading

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Recovering from Customer Service Breakdowns

Customers are better educated and have access to more competitive product and service information that at any time in history. The result is that when they contact a customer service representative, they have specific wants, needs and expectations. When their … Continue reading

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Enhancing Nonverbal Communication With Customers

As a customer service representative or other person in contact with your organization’s customers, you should continually be aware of the impact that your verbal and nonverbal messages have on others. Part of this awareness it to strive to enhance your nonverbal … Continue reading

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The Role of Eye Contact in Customer Service in a Diverse World

It has been said that the eyes are “the windows to the soul.” Eye contact is very powerful. This is why criminal investigators are often taught to observe eye movement in order to help determine whether a suspect is being … Continue reading

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Effective Listening Tips for Customer Service Representatives

Active listening is a skill that has to be learned and developed over time. As a customer service representative, you must continually practice your listening skills in order to deliver good customer service. Many people believe they are doing so, when in … Continue reading

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Three Tips for Developing Customer and Brand Loyalty

Companies and customer service representatives are always looking for ways to develop a service culture that can increase customer and brand loyalty in today’s global competitive business environment. By exhibiting basic customer service skills and delivering excellent customer service with each … Continue reading

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Four Tips for Delivering Customer Service in a Diverse World

The world is much smaller than it was several decades ago. More expendable income, ease of travel and technology have closed the distance and communication gaps that were formerly in place. As a result, you are likely to encounter customers … Continue reading

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Telephone Etiquette Sends a Powerful Customer Service Message

There is no excuse for poor telephone etiquette or lack of professionalism when you answer the phone as a representative of your organization. Take the time to plan your approach BEFORE a customer calls so that when you receive a … Continue reading

Posted in buisiness phone greetings, business phone etiquette, customer centric, Customer communication, customer satisfaction, Customer Service, customer service over the telephone, customer service skills, customer-focused organizations, Projecting a positive telephone service image, quality customer service, Service 101, service culture, taking a phone message, Technology based customer service, telephone etiquette | Tagged , , , , , , , , | Comments Off on Telephone Etiquette Sends a Powerful Customer Service Message