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Monthly Archives: July 2013
Customer Service Quote – Brian Tracy
Many customer service representatives and others in their organization fail to realize that the first impression a customer or potential customer gets when contacting an organization can impact the customer-provider relationship. It can also dictate the success that you and … Continue reading
Posted in brand loyalty, customer expectations, customer loyalty, customer relationship management, delivering excellent csutomer service, delivering excellent customer service
Tagged brand loyalty, customer loyalty, delivering the best customer service, meeting customer expectations
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Impact of the Economy on Customer Service Representatives
On an individual level, customer service representatives should be researching and upgrading their knowledge and skills related to dealing with people from around the world. This means, reading more articles and books on various cultures, customer service, and human behavior, … Continue reading
Posted in brand loyalty, consumer behavior, consumer behaviour, consumer spending, consumer spending habits, cultural awareness, customer relationship management, customer retention, customer satisfaction, Customer Service, customer service 101, customer service management, customer service representatives, customer service trends, delivering excellent csutomer service, delivering excellent customer service, global customer service
Tagged customer service in the 21st century, customer service in the twenty-first century, customer service representatives, impact of economy on customer service, impact of government policy on customer service, shifts in consumer behavior, shifts in customer service
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Customer Service Quote – The Value of Dissatisfied Customers
Customers who are unhappy or dissatisfied can be a real challenge for many customer service representatives. They require additional time and effort to appease, they can create a public display, and they can also affect organizational and service provider satisfaction … Continue reading
Posted in customer relationship management, customer satisfaction, Customer Service, customer service 101, customer service quoatation, customer service representatives, customer service skills, delivering excellent csutomer service, delivering excellent customer service, employee attitude, quality customer service, quotations, Service 101, Service breakdowns, Service recovery, Uncategorized
Tagged customer service breakdowns, customer service quotation, customer service quote, dealing with dissatisfied customers, Service recovery
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Impact of the Eyes in Customer Service
It has been said that the eyes are “the windows to the soul.” That is why some people and Westernized cultures place so much interest on making eye contact with others. This gives people a chance to potentially gauge meaning … Continue reading
Posted in communication skills, cultural awareness, cultural diversity, customer relationship management, Customer Service, customer service 101, customer service across cultures, customer service diversity, customer service representatives, customer service skills, delivering excellent csutomer service, delivering excellent customer service, demographics, global customer service, impact of diversity on customer service, methods of communication, nonverbal communication, Service 101
Tagged communicating with diverse customers, cultural diversity and customer service, customer communication, nonverbal communication, role of the eyes in communication
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Two Elements of Effective Customer Communication
Two key elements in making your interactions with customers successful are to recognize how you tend to communicate and understanding how the communication process works. It is up to each customer service representative, and other employees in any organization, to … Continue reading
Posted in communication skills, Customer communication, customer relationship management, Customer Service, customer service 101, customer service over the telephone, customer service representatives, customer service skills, methods of communication, nonverbal communication, Service 101, verbal communication skills
Tagged communicating with customers, customer service representative, effective communication skills, improving communication skills, verbal and nonverbal communication, verbal communication skills with customers
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Customer Service Quote – When Having a Bad Day…
Everybody has a bad day…get over it! Whenever you feel as if you do not want to deal with customers or that you would rather be doing something else, consider the following customer service quote: “Treat every customer as if they … Continue reading
Posted in Customer Service, customer service 101, customer service quoatation
Tagged customer service quotation, customer service quotations, customer service quote, customer service quotes
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The Role of Channel Partner Relationships on Customer Loyalty
A key component of managing customer loyalty is for organizations to effectively establish and manage channel partner relationships. Such partners can help gain access to new business opportunities at lower costs, without having to merge or acquire more assets and … Continue reading
Posted in brand loyalty, business to business customer service, customer loyalty, customer relationship management, customer retention, customer satisfaction, customer service management
Tagged building business partnerships, channel partners, customer loyalty
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The Cost of Dissatisfied Customers
Numerous research studies have been conducted to try to determine the cost of a dissatisfied customer who defects. Too often, service providers look at the loss of a sale as a single event when a customer is dissatisfied. However, one dissatisfied … Continue reading
Posted in brand loyalty, consumer behavior, consumer behaviour, customer loyalty, customer relationship management, customer retention, customer satisfaction, Customer Service, customer service 101, customer-focused organizations, delivering excellent csutomer service, delivering excellent customer service, quality customer service, Service 101, Service breakdowns
Tagged best customer service, cost of dissatisfied customer, customer defection, customer loyalty, customer-service provider breakdowns, excellent customer service, good customer service, quality customer service, service breakdowns
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Impact of Time on Customer Service
The concept and value of time differs between individuals. Your personal perception of time may differ from that of others. For example, if you are looking forward to a vacation or other special event time often seems to drag on. … Continue reading
Posted in consumer behavior, consumer behaviour, cultural awareness, cultural diversity, customer relationship management, Customer Service, customer service 101, customer service across cultures, customer service diversity, customer service representatives, customer service skills, delivering excellent csutomer service, delivering excellent customer service, global customer service, impact of diversity on customer service, quality customer service, Service 101
Tagged best customer service, cultural diversity, cultural values and beliefs, customer relationship management, differing views of time, excellent customer service, good customer service, serving diverse customers
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