Monthly Archives: February 2014

Interpersonal Communication Skills Quote – Robert W. Lucas

Excellent customer service skills are crucial if you want to deliver the best possible service to your internal and external customers. By practicing positive interpersonal skills such as, verbal and nonverbal communication, eye contact, gesturing, body language and listening skills, … Continue reading

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Nonverbal Communication With Customers

To be successful in the service profession, you must be aware that nonverbal communication is occurring between you and your customer(s). These unspoken messages to others make it impossible for you to not communicate. That is because no matter how … Continue reading

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Customer Service Is Driven By Many Factors

Any customer service professional who has been on the job a period of time will tell you that dealing with internal and external customers can be a challenge at times. To succeed in providing excellent customer service requires patience, a desire to … Continue reading

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Interpersonal Communication – Your Key to Customer Service Success

To be successful in your interactions with customers whose values, beliefs and experiences differ from your own, you will need to broaden your scope of knowledge related to interpersonal; communication, especially nonverbal signals (cues). Because nonverbal communication styles and interpretations often differ from … Continue reading

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Nonverbal Communication Quote – Ralph Waldo Emerson

The importance of effective nonverbal communication when dealing with customers cannot be over emphasized. This is because people send and receive nonverbal cues differently based on many factors in their backgrounds (e.g. culture, education, experiences, ethnicity and many others). As … Continue reading

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Interpersonal Communication Skills Tip

Effective interpersonal communication skills are crucial for delivering excellent customer service.  Verbal communication skills are important, but nonverbal communication cues are often more so. Still, while you may potentially gather a lot of information through nonverbal cues received from others, be careful … Continue reading

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Customer Satisfaction Quote – Horst Schultz

Meeting your customer’s needs, wants and expectations are the keys to creating brand and customer loyalty. As Horst Schultz is quoted as saying:

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Nonverbal Communication Success Tip

Whether you are dealing with customer or potential customers, never forget that the way that you communicate verbally and nonverbally (interpersonal communication skills) will determine the outcome of your interactions. In particular, nonverbal cues can often override your spoken words. … Continue reading

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Customer Service Quality Quote – Robert W. Lucas

In a global, competitive customer environment of today, the organizations that survive and prosper will be those that do the unexpected by determining the true needs, wants and expectations of their customers and addressing them. These are the companies and institutions … Continue reading

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Inspirational Customer Service Quote – Mother Teresa

One of the easiest and least expensive ways to start building brand and customer loyalty is to train yourself and others in the workplace to send customer-centric messages to everyone with whom you come into contact. A quote from Mother … Continue reading

Posted in brand loyalty, communication skills, customer appreciation, Customer communication, customer expectations, customer loyalty, customer needs, customer relationship management, customer retention, customer satisfaction, Customer Service, customer service 101, customer service quotation, customer service quote, customer wants, methods of communication, quality customer service, quotations, Service 101, verbal communication skills | Tagged , , | Comments Off on Inspirational Customer Service Quote – Mother Teresa