Time Management Skills in A Diverse Customer Service World Reliable time management skills in a diverse customer service world are crucial in order to take advantage of opportunities to effectively interact with customers from various cultures. For years, anthropologists and others have studied the use of time in various cultures to try to better understand … Read more
Customer Service in a Diverse World Have you ever experienced a situation in which you were in a place of business and either had a service provider make a derogatory statement to you about another customer or group of customers or overheard two employees sharing negative comments about other customers? In many instances comments or … Read more
Providing Effective Customer Service in a Diverse World As the world grows smaller economically and otherwise (e.g. world trade, international travel, outsourcing and offshoring of jobs, worldwide Internet access, international partnerships between organizations and technologically transmitted information exchange), the likelihood that you will have contact on the job with people from other cultures, or who … Read more
Delivering Customer Service to a Diverse Customer Base Personal awareness on the part of customer service representatives is the first step in delivering customer service to a diverse customer base. The word diversity encompasses a broad range of differences. Many people only associate the term diversity with cultural diversity, which has to do with the … Read more
The Role of Eye Contact in Customer Service in a Diverse World It has been said that the eyes are “the windows to the soul.” Eye contact is very powerful. This is why criminal investigators are often taught to observe eye movement in order to help determine whether a suspect is being truthful or not. … Read more
Four Tips for Delivering Customer Service in a Diverse World The world is much smaller than it was several decades ago. More expendable income, ease of travel and technology have closed the distance and communication gaps that were formerly in place. As a result, you are likely to encounter customers from various cultures and backgrounds … Read more
Powerful Strategies for Strong Internal Customer Relationships Internal customers are organizational or contracted employees to whom you provide information, products, and services. These people typically use what you offer to deliver service to their customers. Unfortunately, many employees fail to realize the importance of developing powerful strategies for building and maintaining strong internal customer relationships. … Read more
Customer Service Excellence Quote – Tony Alessandra “Good customer service is hard to find today.” How many times have you heard that statement? As a service provider (and we all are in any organization of more than one person since we all have internal customers), your goal should be to prepare to deliver excellent customer service … Read more
Strengthening Customer Relationships Strong Verbal and Non-Verbal Communication Skills Can Make the Difference! We live in an era in which people from all over the world come together in various situations throughout any given day. They bring with them individual experiences, education levels, cultural and personal backgrounds, preferences, opinions, and perspectives. Any or all of these … Read more
POSITIVE Global Customer Service Model – Serving Diverse Customers The following acronym (POSITIVE) provides some strategies for creating or contributing to a positive global service environment and building strong relationships with your customers. It provides a model to move you from good customer service to the best customer service possible. Put your best foot forward. … Read more
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