Tag Archives: serving diverse customers

Preparing to Serve a Diverse Customer Base

Many organizations and employees have realized the importance of creating a fair and equal environment in which everyone feels respected and valued. This is especially important in a service environment where employees encounter customers who have different characteristics. Providing good … Continue reading

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Impact of Time on Customer Service

The concept and value of time differs between individuals. Your personal perception of time may differ from that of others. For example, if you are looking forward to a vacation or other special event time often seems to drag on. … Continue reading

Posted in consumer behavior, consumer behaviour, cultural awareness, cultural diversity, customer relationship management, Customer Service, customer service 101, customer service across cultures, customer service diversity, customer service representatives, customer service skills, delivering excellent csutomer service, delivering excellent customer service, global customer service, impact of diversity on customer service, quality customer service, Service 101 | Tagged , , , , , , , | Comments Off on Impact of Time on Customer Service

Use Caution with Nonverbal Cues When Serving International Customers

“I am so sorry! That’s not what I meant” is all the service provider could say after he inadvertently offended an international customer from Turkey by using what he believed to be a signal of reassurance (thumb and index finger forming … Continue reading

Posted in communication skills, cultural awareness, cultural diversity, Customer communication, customer relationship management, Customer Service, customer service 101, customer service across cultures, customer service diversity, customer service skills, delivering excellent csutomer service, demographics, global customer service, impact of diversity on customer service, methods of communication, nonverbal communication, quality customer service, Service 101, Service breakdowns | Tagged , , , , , , , , | Comments Off on Use Caution with Nonverbal Cues When Serving International Customers

The Role of Eye Contact in Customer Service in a Diverse World

It has been said that the eyes are “the windows to the soul.” Eye contact is very powerful. This is why criminal investigators are often taught to observe eye movement in order to help determine whether a suspect is being … Continue reading

Posted in cultural awareness, cultural diversity, Customer communication, customer needs, Customer Service, customer service 101, customer service across cultures, customer service diversity, customer service representatives, customer service skills, delivering excellent customer service, demographics, global customer service, impact of diversity on customer service, methods of communication, quality customer service, Service 101 | Tagged , , , , , , , , , , | Comments Off on The Role of Eye Contact in Customer Service in a Diverse World

Avoiding Customer Service Breakdowns

There are a number of things that you might do as a customer service representative that can irritate customers or cause them to form a negative opinion of your or your organization. Remember that your goal should be to project … Continue reading

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Customer Service in a Diverse World

Have you ever experienced a situation in which you were in a place of business and either had a service provider make a derogatory statement to you about another customer or group of customers or overheard two employees sharing negative … Continue reading

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Customer Service Skills for Success – Tips for Delivering Excellent Customer Service

  In one of my books, Customer Service: Skills for Success, I feature how-to strategies on topics for customer service representatives that can assist in moving from good customer service to excellent customer service delivery. By applying strategies found in the text, … Continue reading

Posted in brand loyalty, customer appreciation, Customer communication, customer loyalty, customer satisfaction, Customer Service, customer service across cultures, customer service diversity, customer service representatives, customer service skills, customer service training, delivering excellent csutomer service, global customer service, quality customer service, Service 101 | Tagged , , , , , , , , , | Comments Off on Customer Service Skills for Success – Tips for Delivering Excellent Customer Service