The Role of Channel Partner Relationships on Customer Loyalty

The Role of Channel Partner Relationships on Customer Loyalty A key component of managing customer loyalty is for organizations to effectively establish and manage channel partner relationships. Such partners can help gain access to new business opportunities at lower costs, without having to merge or acquire more assets and employees. This means that retail and … Read more The Role of Channel Partner Relationships on Customer Loyalty

Provide Customer Peace of Mind in All Interactions

Provide Customer Peace of Mind in All Interactions Customers want to do business with customer service representatives and organizations that they trust and believe offer quality service and products at a competitive and fair price. In any interaction with your customers, take the time to interact on a “human” level by showing appreciation and treating … Read more Provide Customer Peace of Mind in All Interactions

Three Customer Relationship Building Tips

Three Customer Relationship Building Tips Building effective customer relationships are crucial to creating and maintaining customer loyalty.  Every member of an organization should be continually looking for ways that they individually can enhance the bond between customers and service providers. These efforts can lead to enhanced customer and brand loyalty. The following are three simple tips … Read more Three Customer Relationship Building Tips

Interpersonal Communication Self-Assessment for Customer Service Representatives

Interpersonal Communication Self-Assessment for Customer Service Representatives In many instances, customer service representatives do not know how they are coming across to their internal and external customers during interactions with them. Often this is because they fail to consciously monitor their verbal and nonverbal communication behaviors. In other cases, they do not ask for feedback on their … Read more Interpersonal Communication Self-Assessment for Customer Service Representatives

The Role of Eye Contact in Customer Service in a Diverse World

The Role of Eye Contact in Customer Service in a Diverse World It has been said that the eyes are “the windows to the soul.” Eye contact is very powerful. This is why criminal investigators are often taught to observe eye movement in order to help determine whether a suspect is being truthful or not. … Read more The Role of Eye Contact in Customer Service in a Diverse World

Three Tips for Developing Customer and Brand Loyalty

Three Tips for Developing Customer and Brand Loyalty Companies and customer service representatives are always looking for ways to develop a service culture that can increase customer and brand loyalty in today’s global competitive business environment. By exhibiting basic customer service skills and delivering excellent customer service with each customer-provider encounter, the chances that a customer … Read more Three Tips for Developing Customer and Brand Loyalty

Impact of Demographics on Consumer Spending

Impact of Demographics on Consumer Spending The world is shrinking as millions of consumers from various cultures and demographic backgrounds come together. In an age of lightning-fast technology and the ability to get onto a plane in the morning and be in another country within twenty-four hours, the likelihood that a customer service representative will … Read more Impact of Demographics on Consumer Spending

Service Recovery Strategies: Rebuilding customer relationships after breakdowns

Service Recovery Strategies: Rebuilding customer relationships after breakdowns Managing conflict with customers involves more than just resolving the disagreement. If you fail to address the emotional and psychological needs of those involved, you may find the conflict returning, repercussions and/or severe damage to the customer-provider relationship may occur. Often poorly handled service recovery efforts result in … Read more Service Recovery Strategies: Rebuilding customer relationships after breakdowns

Customer Service Skills for Success

Customer Service Skills for Success – Tips for Delivering Excellent Customer Service In one of my books, Customer Service: Skills for Success, I feature how-to strategies on topics for customer service representatives that can assist in moving from good customer service to excellent customer service delivery. By applying strategies found in the text, customer service professionals can enhance … Read more Customer Service Skills for Success

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