Deliver Excellent Customer Service By Building Customer Relationships Strong customer service skills are the basis for delivering excellent customer service. In these days where companies are struggling to gain and retain customer and brand loyalty, the defining factor between customer retention and customer desertion is how well service providers do their jobs. To excel against the competition, … Read more
Nonverbal Communication with Customers: Using Gestures to Build Strong Relationships Using effective nonverbal communication with customers is a powerful way to send and receive messages that enhance your meaning and can lead to customer satisfaction. This is because many research studies have found that nonverbal cues often override verbal messages that you send. In these … Read more
Building Customer Relationships to Increase Customer Retention The only way for customer service representatives and their organizations to excel is by first building strong customer service relationships. By exhibiting stellar product and service knowledge and employing effective customer service skills, listening and communicating verbally and non verbally they are able to properly determine customer needs, wants and expectations. … Read more
Effective Verbal Communication Can Lead To Customer Satisfaction and Customer Retention You may have heard that the expression is sometimes not what you, but how you say it that makes a difference. Nothing is truer when you are dealing with a multi-cultural, diverse customer base. In many situations, when customer service breaks down it can often … Read more
Nonverbal Communication in Customer Service The power of the eyes in communication has been known for centuries. This is demonstrated by a simple nonverbal communication quote by Ralph Waldo Emerson in the 19th century. Projecting what he was saying to today’s workplace… nonverbal communication in customer service can take precedent over spoken words during an … Read more
Three Positive Non-verbal Communication Cues for Customer Service Representatives Many customer service representatives struggle to gain and maintain strong relationships with their customers. Often, this is due to their inability to effectively communicate face-to-face with others. In many instances, they do not even realize that their nonverbal communication style is sending the wrong message, especially … Read more
Customer Satisfaction Quote – Horst Schultz Meeting your customer’s needs wants and expectations are the keys to creating brand and customer loyalty. As Horst Schultz is quoted as saying: “Unless you have 100% customer satisfaction, you must improve.” – Horst Schulze, President of The Ritz Carlton Hotels
Inspirational Customer Service Quote – Mother Teresa One of the easiest and least expensive ways to start building brand and customer loyalty is to train yourself and others in the workplace to send customer-centric messages to everyone with whom you come into contact. A quote from Mother Teresa sums up this concept. Mother Teresa has … Read more
Communicating Effectively with Customers Who Have Disabilities When the 1990 Americans with Disabilities Act was passed in the United States, the number of people with disabilities was estimated to be over 43 million. Since then the number of aging societal members has swelled that number to more than 56 million people – over 19% of … Read more
Customer Service Inspirational Quote – Karl Albrecht & Ron Zemke Successful customer service representatives, and others in their organization who want to ensure high levels of customer and brand satisfaction, realize that only their dedication and positive attitudes can lead to success. A simple concept summarized in the following statement, by noted customer service consultants and … Read more
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