Superior Customer Service at Fields Chrysler Jeep Dodge Ram When was the last time you actually “enjoyed” a car buying experience? The answer for me is never in the past 40 years,,, until I recently visited the Fields Chrysler Jeep Dodge Ram dealership in Sanford, Florida to purchase a car for my wife. As a … Read more
Five Tips for Improving Communication with Your Customers You should continually look for ways to enhance your communication skills in order to build strong interpersonal relationships with your customers and deliver the best customer service possible. Customer service representatives who spend time on self-improvement are more likely to be successful than those who do not. … Read more
Ways to Achieve Customer Service Excellence – 3 Strategies for Professional Development There are many ways to achieve customer service excellence. Professional customer service representatives who truly want to excel at their jobs find ways to acquire the knowledge and skills necessary to succeed. In many organizations, professional development training and information are provided. These … Read more
Making Customer Service a Strategic Organizational Initiative In case you have not been paying attention in recent years, many time-honored national and international organizations have disappeared or are struggling to remain competitive. In most instances, this can be attributed to the fact that managers and executives have not effectively predicted societal changes. To compound the … Read more
Customer Satisfaction Quote – Alice MacDougall Customer needs wants and expectations drive their behavior. The challenge for customer service representatives and other employees in any organization is to properly identify what it takes to promote customer and brand loyalty. The easiest way to accomplish this is to ensure that effective customer service and interpersonal communication … Read more
Customer Service Quote – Sam Walton “The goal as a company is to have customer service that is not just the best, but legendary.” – Sam Walton Founder of Walmart Customer service is not just the job of customer service representatives and others on the “front line.” It is a crucial role that everyone from … Read more
Impact of Time on Customer Service The concept and value of time differ between individuals. Your personal perception of time may differ from that of others. For example, if you are looking forward to a vacation or other special event time often seems to drag on. If you are in a hurry or are late … Read more
Provide Customer Peace of Mind in All Interactions Customers want to do business with customer service representatives and organizations that they trust and believe offer quality service and products at a competitive and fair price. In any interaction with your customers, take the time to interact on a “human” level by showing appreciation and treating … Read more
Effectively Taking Telephone Messages Have you ever called a business only to have the person on the other end of the phone stumble through information gathering when trying to take a message for someone else? If so, you are not alone. It often seems that companies are not investing in basic customer service skills training … Read more
Three Simple Strategies To Encourage Customer and Brand Loyalty Customer service representatives and all other employees in the organization should have one goal in mind when interacting with other…building stronger customer-service provider relationships. The global economy of today is dominated by technology. That puts your competitors from around the world only one mouse click away … Read more
Thanks for visiting our website! If you need or want a copy of this content - please contact the author to request purchasing it. Thank you!