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Category Archives: consumer behavior
Taking A Customer for Granted Can Lead To Customer Service Breakdowns
Taking a customer for granted is something that a customer service representative should never do. That is because customers are your reason for existing as an employee. They are also the key element in your organization’s success. For that reason, … Continue reading
Posted in consumer behavior, customer appreciation, customer expectations, customer loyalty, customer needs, customer relationship management, customer retention, customer satisfaction, Customer Service, customer service representatives, customer service skills, customer wants, delivering excellent customer service
Tagged customer service representative, customer service tips, excellent customer service
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Customer Satisfaction Helps Build Brand and Customer Loyalty
To be successful as a customer service representative, it is important that you recognize that consumer behavior has changed in the past decade or so, and that this impacts your customer’s needs, wants and expectations. There are several important things you … Continue reading
Posted in brand loyalty, consumer behavior, customer appreciation, customer expectations, customer loyalty, customer needs, customer retention, customer satisfaction, Customer Service, customer service across cultures, customer service quotation, customer service quote, customer service representatives, customer service skills, customer wants, daily quote, daily quotes, delivering excellent customer service, quotations, Service 101
Tagged customer needs, customer service representative, internal and external customers
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Brand and Customer Loyalty Is Earned Not Given Freely
Consumer behavior and spending habits, customer needs, wants and expectations and customer satisfaction levels change constantly. There can be wide differences in the way that customers perceive an item or event when seeking services and products depending on diversity factors, … Continue reading
Posted in brand loyalty, consumer behavior, consumer spending habits, customer appreciation, customer expectations, customer loyalty, customer needs, customer retention, customer satisfaction, Customer Service, customer service quoatation, customer service quotation, customer service representatives, customer service skills, customer wants, daily quote, daily quotes, delivering excellent customer service
Tagged brand loyalty, customer loyalty, customer retention, customer service skills
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Interpersonal Communication – Your Key to Customer Service Success
To be successful in your interactions with customers whose values, beliefs and experiences differ from your own, you will need to broaden your scope of knowledge related to interpersonal; communication, especially nonverbal signals (cues). Because nonverbal communication styles and interpretations often differ from … Continue reading
Posted in communication skills, consumer behavior, consumer behaviour, Customer communication, Customer Service, customer service 101, customer service skills, delivering excellent customer service, global customer service, methods of communication, nonverbal communication, quality customer service
Tagged communication, customer communication, interpersonal communication skills
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Interpersonal Communication Skills Tip
Effective interpersonal communication skills are crucial for delivering excellent customer service. Verbal communication skills are important, but nonverbal communication cues are often more so. Still, while you may potentially gather a lot of information through nonverbal cues received from others, be careful … Continue reading
Posted in communication skills, consumer behavior, consumer behaviour, cultural awareness, cultural diversity, Customer communication, Customer Service, customer service 101, customer service across cultures, customer service diversity, customer service skills, methods of communication, nonverbal communication, quality customer service
Tagged communication skills, customer communication, verbal communication skills
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Internet Sales Revenue Continues to Climb from 2012-2017
Ever since customers discovered the value and savings in time, effort and money from using the Internet to shop for products and services, the world has not been the same. Revenue generated from electronic commerce (ecommerce) continues its upward climb … Continue reading
Posted in consumer behavior, consumer behaviour, consumer spending, consumer spending habits, Customer Service Articles, customer service trends, delivering excellent customer service, ecommerce, Technology based customer service
Tagged ecommerce, internet sales revenue stats, online sales revenue totals
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Black Friday Stats Show 2013 Was a Huge Success
Each year, online and brick and mortar retailers strive to increase sales and revenues generated around the period of Thanksgiving and Black Friday. This year was no exception, with many companies offering pre-Black Friday deals followed by Cyber Monday opportunities … Continue reading
Posted in commerce, consumer behavior, consumer behaviour, consumer spending, consumer spending habits, customer service trends, Social media in customer service, Technology based customer service
Tagged 2013 Black Friday stats, Black Friday 2013, Statistics for 2013 Black Friday, Wishpond 2013 Black Friday Stats
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The Impact of Stress on Customer Service
The world moves at a much faster pace than it did decades ago because of advancing technology. Changing customer values, beliefs, needs, wants and expectations have caused much of this acceleration. Added pressure to succeed and remain competitive while trying to … Continue reading
Posted in consumer behavior, consumer behaviour, customer expectations, customer needs, customer relationship management, Customer Service, customer service 101, customer service representatives, customer service skills, customer wants, quality customer service, Service 101, Stress reduction
Tagged impact of stress on customer service representatives, stress and customer service, what is stress
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Four Tips for Delivering Exceptional Customer Service
Each customer is unique, yet similar. The challenge is to identify their specific needs, wants and expectations and them work hard to meet and exceed those. The following tips can help you provide better service to all your customers: To … Continue reading
Posted in brand loyalty, communication skills, consumer behavior, consumer behaviour, cultural awareness, cultural diversity, customer appreciation, customer centric, Customer communication, customer expectations, customer loyalty, customer needs, customer relationship management, customer retention, customer satisfaction, Customer Service, customer service 101, customer service across cultures, customer service diversity, customer service skills, customer wants, customer-focused organizations, delivering excellent customer service, quality customer service, Service 101, service culture
Tagged best possible customer service, exceeding customer needs, excellent customer service, wants and expectations
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