Category Archives: internal customer service

Powerful Strategies for Building and Maintaining Strong Internal Customer Relationships

Internal customers are organizational or contracted employees to whom you provide information, products and services. These people typically use what you offer to deliver service to their customers. Unfortunately, many employees fail to realize the importance of developing powerful strategies for building and maintaining strong … Continue reading

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Create a Positive Customer Service Culture by Making Customers Feel Valued

Organizations are often chasing the illusive loyal customer. Various research studies have shown that it costs less to keep a good customer than it does to attract new ones through expensive marketing and incentive programs. Related to this, it seems logical to … Continue reading

Posted in brand loyalty, customer appreciation, customer centric, Customer communication, customer expectations, customer loyalty, customer relationship management, customer retention, customer satisfaction, Customer Service, customer service representatives, customer service skills, customer service training, customer-focused organizations, delivering excellent customer service, demographics, internal customer service, Projecting a positive telephone service image, quality customer service, service culture | Tagged , , , | Leave a comment

The Cost of Poor Customer Service

A recent experience with Century Link recently validated what I regularly tell customer service workshop participants and readers of my customer service books. I thought I’d share it with you along with customer service success tips that can improve customer service … Continue reading

Posted in communication skills, Customer communication, customer expectations, customer loyalty, customer relationship management, customer retention, customer satisfaction, Customer Service, customer service over the telephone, customer service representatives, customer service skills, customer service training, customer-focused organizations, delivering excellent customer service, employee attitude, internal customer service, Projecting a positive telephone service image, quality customer service | Tagged , , | Comments Off on The Cost of Poor Customer Service

Causes of Customer Service Breakdowns – Being Preoccupied

There are numerous reasons why customer service breakdowns occur. These run the spectrum from lack of sound customer service skills to bad customer service representative attitude. In today’s hectic workplace where customer service representatives are constantly multitasking, it is sometimes … Continue reading

Posted in Customer communication, customer relationship management, customer satisfaction, Customer Service, customer service representatives, customer service skills, customer service training, delivering excellent customer service, employee attitude, internal customer service, quality customer service | Tagged , , | Leave a comment

Customer Service Is Driven By Many Factors

Any customer service professional who has been on the job a period of time will tell you that dealing with internal and external customers can be a challenge at times. To succeed in providing excellent customer service requires patience, a desire to … Continue reading

Posted in brand loyalty, communication skills, Customer communication, customer loyalty, customer retention, customer satisfaction, Customer Service, customer service 101, customer service quotation, customer service quote, customer service skills, daily quote, daily quotes, delivering excellent customer service, internal customer service, quality customer service, quotations, Service 101 | Tagged , , | Comments Off on Customer Service Is Driven By Many Factors

Customer Service Quote – Michael LeBoeuf

Organizations and customer service representatives that go out of their way to identify customer needs, wants and expectations, have a better chance of increasing brand and customer loyalty than competitors who do not. By working hard to create a customer-centric organization, … Continue reading

Posted in business to business customer service, customer appreciation, customer centric, Customer communication, customer loyalty, customer relationship management, customer retention, customer satisfaction, Customer Service, customer service 101, customer service across cultures, customer service management, customer service over the telephone, customer service quotation, customer service quote, customer service representatives, customer-focused organizations, daily quote, daily quotes, delivering excellent csutomer service, delivering excellent customer service, internal customer service, Projecting a positive telephone service image, quality customer service, quotations, Service 101, service culture, verbal communication skills | Tagged , , | Comments Off on Customer Service Quote – Michael LeBoeuf

Internet Customer Service Quote – Doug Warner

The customer service profession continues to evolve as new technology is developed and improved on a regular basis. With each new generation of computers, tablets, smartphones and other devices designed to connect people, the opportunities for business applications continues to … Continue reading

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Characteristics of Organizations with Strong Customer Service Cultures

Many organizations struggle to gain and maintain strong customer and brand loyalty. However, what they often fail to do right is to create a service culture that nurtures and supports customers. The following are some common characteristics for leading-edge customer-focused organizations … Continue reading

Posted in brand loyalty, customer appreciation, customer centric, customer loyalty, customer needs, customer relationship management, customer satisfaction, Customer Service, customer service 101, customer-focused organizations, delivering excellent customer service, internal customer service, quality customer service, service culture, what is service culture | Tagged , , , , , , , | Comments Off on Characteristics of Organizations with Strong Customer Service Cultures

How to Improve Customer Satisfaction

Customer satisfaction is different from one person to the next. Thus, the answer of “How do I improve customer satisfaction?” is a complex one to answer. At the root of the solution is the acceptance by customer service representatives and … Continue reading

Posted in cultural awareness, customer appreciation, customer centric, customer expectations, customer needs, customer relationship management, customer retention, customer satisfaction, Customer Service, customer service 101, customer service across cultures, customer service management, customer service representatives, customer service skills, customer wants, delivering excellent customer service, global customer service, internal customer service, quality customer service | Comments Off on How to Improve Customer Satisfaction

Quote on Internal Customer Service – Jan Carlzon

A group of people, often overlooked by many customer service representatives and employees in organizations, are the “internal customers.” These are the peers, supervisors, and fellow employees throughout an organization. In many instances these folks are in support positions in departments that … Continue reading

Posted in customer relationship management, customer satisfaction, Customer Service, customer service 101, customer service skills, delivering excellent csutomer service, delivering excellent customer service, internal customer service, quality customer service, quotations, Service 101, what is service culture | Tagged , , , , , , | Comments Off on Quote on Internal Customer Service – Jan Carlzon