Category Archives: customer appreciation

Is Customer Service Week the Best Time to Show Customer Appreciation?

          Have you noticed how many articles and references are flying around stores and on the Internet regarding the importance of Customer Service Week (October 6-10, 2014)? Service providers are wearing shirts and hats and articles abound … Continue reading

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Create a Positive Customer Service Culture by Making Customers Feel Valued

Organizations are often chasing the illusive loyal customer. Various research studies have shown that it costs less to keep a good customer than it does to attract new ones through expensive marketing and incentive programs. Related to this, it seems logical to … Continue reading

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Taking A Customer for Granted Can Lead To Customer Service Breakdowns

Taking a customer for granted is something that a customer service representative should never do. That is because customers are your reason for existing as an employee. They are also the key element in your organization’s success. For that reason, … Continue reading

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Strong Customer Relations Result From Excellent Customer Service

Providing excellent customer service should be the goal of everyone in your organization, not just front line customer service representatives. Ultimately, customer satisfaction and customer retention are about how well you care about your job and the quality of customer service you … Continue reading

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Customer Relations Equal Sales, Customer Satisfaction and Customer Retention

If you are not striving to build the best customer relationships possible with those you encounter in your organization, then you are failing as a service professional. Everyone from front-line customer service representatives to senior management have a responsibility to do … Continue reading

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Customer Satisfaction Helps Build Brand and Customer Loyalty

To be successful as a customer service representative, it is important that you recognize that consumer behavior has changed in the past decade or so, and that this impacts your customer’s needs, wants and expectations. There are several important things you … Continue reading

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Brand and Customer Loyalty Is Earned Not Given Freely

Consumer behavior and spending habits, customer needs, wants and expectations and customer satisfaction levels change constantly. There can be wide differences in the way that customers perceive an item or event when seeking services and products depending on diversity factors, … Continue reading

Posted in brand loyalty, consumer behavior, consumer spending habits, customer appreciation, customer expectations, customer loyalty, customer needs, customer retention, customer satisfaction, Customer Service, customer service quoatation, customer service quotation, customer service representatives, customer service skills, customer wants, daily quote, daily quotes, delivering excellent customer service | Tagged , , , | Leave a comment

What is Great Customer Service?

What is great customer service? This is a question often asked in my customer service workshops and by people trying to determine how to get the best value for their money when searching out businesses where they might spend it. Unfortunately, … Continue reading

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Effective Verbal Communication Can Lead To Customer Satisfaction and Customer Retention

You may have heard that the expression it is sometimes not what you, but how you say it that makes a difference. Nothing is more true when you are dealing with a multi-cultural, diverse customer-base. In many situations, when customer … Continue reading

Posted in brand loyalty, communication skills, cultural awareness, cultural diversity, customer appreciation, Customer communication, customer loyalty, customer relationship management, customer retention, customer satisfaction, Customer Service, customer service 101, customer service across cultures, customer service diversity, customer service quotation, customer service quote, customer service representatives, customer service skills, daily quote, daily quotes, delivering excellent customer service, demographics, global customer service, impact of diversity on customer service, methods of communication, nonverbal communication, quality customer service, quotations, Service 101, verbal communication skills | Tagged , , | Comments Off on Effective Verbal Communication Can Lead To Customer Satisfaction and Customer Retention

Three Positive Nonverbal Communication Cues for Customer Service Representatives

Many customer service representatives struggle to gain and maintain strong relationships with their customers. Often, this is due to their inability to effectively communicate face-to-face with others. In many instances, they do not even realize that their nonverbal communication style … Continue reading

Posted in brand loyalty, communication skills, customer appreciation, Customer communication, customer loyalty, customer retention, customer satisfaction, Customer Service, customer service 101, customer service skills, methods of communication, nonverbal communication, quality customer service, Service 101 | Tagged , , | Comments Off on Three Positive Nonverbal Communication Cues for Customer Service Representatives